"Hotel location central for visiting Harrogate tourist areas. Premier twin was adequate. Comfy beds had lovely cotton linen. Efficient and not too noisy aircon. Shower over bath was a surprise. Toiletries provided were lovely. Very small mugs and glasses. The receptionist was not very forthcoming in what she was doing. Very surprised to have to fill out all my details again and my friend in another another room had to provide her credit card for a room I'd paid for. There was confusion about payment and then our card did not unlock the door of the room we had been given. We were put in a quiet zone of the hotel, which was fine but we hadn't asked for. We did not eat or drink in the hotel. Efficient and reasonable parking. Lifts very busy in the morning."
"Booked to attend an exam nearby (5 min walk). Room nice and big, had everything we needed. Check in check out quick and easy, parking £8 for 24 hours. I asked for a quiet room but definitely was not quiet there was a private function going on with very loud music which didn’t with being prepared and well rested for an early morning exam on Saturday."
"Lovely hotel - great location for centre of Harrogate. Easy access to main attractions eg Turkish baths, Betty’s.
Good atmosphere in the bar and restaurant.
Clean.
Would recommend"
"I only stayed for the one night but I was impressed with the pleasant demeanour and organisational skill of the staff. My room was very clean and bed very comfortable. Finally, I had a very enjoyable breakfast with all staff being very attentive. I would certainly stay again if ever I was in the area ."
"Lovely staff .friendly and nothing too much trouble ..beautiful surroundings..location perfect .rooms clean and comfy but a bit noisy at back of hotel..breakfast was good and views across Harrogate were wonderful ..dinner at pickled sprout was delicious and service excellent..looking forward to our next visit already.."
"We booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town.
We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere.
The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?)
Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel.
Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night.
All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again."
"I was pleased with this hotel as it was much nicer than I thought with the low price .
Amazing Victorian large building with classic design .
Excellent bedroom and breakfast"
"Such a lovely place to stay. The staff were wonderful and really looked after all the guest. Our evening meal was great. And the full English breakfast was wonderful. It was very near to many interesting places to visit including Fountains Abbey which was the place we wanted to visit."