รีวิว Wanda Realm Resort Sanya Haitang Bay

Close to the beach and close to the Atlantis water park, but otherwise, far from everything. The facility seemed old. our room's AC was making noise, especially at the night and couldn't sleep well, when we called the service to get it fixed, but later on it was still making noises. The slide in the pool was only for kids :(

Well equipped. Greta place for family with young kids. The pool is great, and the freebies are quite impressive!

The hotel is very clean. Breakfasts are top notch. The service person is very friendly. I serve level 100. Thank you, Mike Liu .. 环境非常好。

Very nice place for relax! Thank you so much Mike and Amy!!! You so fun and likely people!

Good value for money. Place for family with kids.

Kiki service is good

Great journey. We had really good time here. All staff so friendly and they can speak english

the hotel is in a good location, in a beautiful park. however, there are many weak points. SPA was closed, 2 swimming pools were also closed. There was no information about this when booking. There should have been a discount for that. There are also too few deck chairs available. Breakfast was the same every day, the fruit juice was of poor quality and eggs and pancakes took a long time to prepare, it was not adapted to the large number of guests. Overall, the price was too high for the service offered

Very Good~~~~~~

What I like regarding this hotel is the breakfast and the beautiful garden. What made me disappointed was the uncomfortable bed and the pillows.

Alright

I booked four nights stay at the Wanda Realm hotel with my partner over Christmas for a getaway. Trip.com had a deal where breakfast + either lunch/dinner for two was also included. I paid 4036 RMB by wechat for this on Trip.com. When checking in, the hotel took a further 6000 RMB “payment and deposit” (so to check in I needed to have 10036 RMB in my account). I was assured that I would be refunded my deposit after checking out. Quite frankly this is an astronomically ridiculous amount of money for a hotel of such poor quality. The customer service representatives at reception were truly awful. The receptionist (who could speak some English) absolutely refused to commune with me, but instead only spoke to my Mandarin-speaking partner. At this point they told us the ONLY option for lunch or evening meal was the on-site hot pot restaurant. There are no other alternatives such as a buffet “because of covid”. When we got to our room, the floor had a layer of dust and hair on it like I’d never seen in a hotel before. We asked for it to be cleaned, and it took hours before someone knocked on the door. The refrigerator in the room wasn’t working. We asked to have it fixed or replaced, at which point reception tried to feed us some BS saying “it keeps things fresh, not cold”. It’s a bloody fridge, it’s primary function is to keep things cold. Some time later a handyman came up to “fix it”. He flicked a switch at the back, and said it’s done. It changed nothing. With frustration growing, we decided to go back to the reception area. I saw a Starbucks sign so wanted to grab a coffee. At the “coffee counter” with Starbucks logos, there was no one and it was filthy. Asking reception what time they open, they said 2pm (at was already 2:30pm). We wandered back over as a man appeared from behind the counter. We asked for coffee, but they had no coffee beans. On our first nights stay, we decided to go for hot pot, where at the restaurant they give very limited (and I mean very limited) options for those on the half-board package. They were missing a number of items from the menu, but at least did try to offer an alternative. All of this was on day one. To be fair, the hotel on day two offered to change our room. My partner inspected the room, and said it wasn’t worthwhile to change. The next day we went to breakfast, which was actually really good. Funnily enough it was buffet - something the hotel said they couldn’t do for evening meals “because of covid”. Go figure. We didn’t eat at the hotel hotpot on the 2nd night because no one wants hotpot everyday. On our 3rd night, we went back for more hotpot, but this time the restaurant had so little available on the menu, the waitress told us it wasn’t worth eating there. This was the straw that broke the camels back. After 3 nights of our four nights stay, we asked for a refund on our 4th night, and we were going to check out early. After hours talking to Trip.com customer service and with agreement from hotel reception, a refund was agreed. We checked out on Dec 26th. Today (27th December), trip.com just called me to say that the hotel had gone back on their agreement that they now were not going to refund the final night stay. To summarise: The room was good, but dirty on arrival. Once cleaned was very nice. The fridge didn’t work. The shower head was damaged, and the shower hose in the bathtub didn’t work. Breakfast was very enjoyable. The hotpot restaurant was terrible, mainly because their menu was unable to be fulfilled. Customer service is shockingly bad. Of the two times we went to the filthy coffee counter, they either didn’t have coffee beans or didn’t have milk. My recommendation: stay away. Pay more and go somewhere else.

Iris. Is better

萬達嘉華度假酒店環境和地理位置不錯，賓客關係部May服務專業到位，服務很好，有求必應。酒店像是被椰林環抱的祕境，步行十分鐘直達海邊，大海沙灘🏖️，超級美超級震撼。其次房間也乾淨衞生，設施設備齊全，度假其中一站選擇這裏挺滿意的，點個贊。