คำตอบจากที่พัก: ขอบคุณสำหรับการเข้าพักที่ Mangrove Hotel และให้ข้อเสนอแนะเกี่ยวกับการเข้าพักของคุณ เราเสียใจเป็นอย่างยิ่งที่การเข้าพักของคุณไม่เป็นไปตามความคาดหวังของคุณ เราหวังเป็นอย่างยิ่งว่าจะติดต่อคุณเพื่อเรียนรู้รายละเอียดเพิ่มเติมเพื่อให้เราสามารถปรับปรุงได้ . คุณสามารถโทรติดต่อแผงสวิตช์ของโรงแรมเพื่อให้คำแนะนำอันมีค่าแก่เรา เราหวังว่าการปรับปรุงของเราจะต้อนรับการมาเยือนของคุณอีกครั้ง
Ronnie
Deluxe Garden-view Twin Room
เข้าพักเมื่อ ธ.ค. 2024
ครอบครัว
3 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 20 ม.ค. 2025
The hotel was generally new, within 10 years, it’s basically composed of about 6 hotels into one big city block. Breakfast was decent, lot of people, but luckily the venue is large enough. Not much complaints.
Very clean and comfortable stay, everything available around the hotel, nice views of the garden and very affordable for couples and family.
แปล
คำตอบจากที่พัก: Dear guest, hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved, and we will continue to work hard to be ready for you to come back at any time.
Wise Icezana
Deluxe Garden-view Double Room
เข้าพักเมื่อ ธ.ค. 2024
หวานกับคู่รัก
21 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 17 ม.ค. 2025
This hotel's got tons of fun stuff to do and is in a gorgeous spot. Beautiful big room and View 💯 It's super close to the train station and lots of restaurants, which is a big plus. The rooms are beautiful, and the staff at the front desk were great, but the best part was the housekeeper, 陈小萍.
陈小萍 was so welcoming and on top of everything, making our stay amazing. She cleaned so well, paying attention to every little thing, and that really made our trip special. She is always smiling big plus vibe.
Thank you 陈小萍
入住了三天大王棕榈酒店,客房服务真的太好了,特别想给客房打扫的陈小萍美女一个超级好评,房间卫生清理得很干净,发现我们喝水比较多续住都有给我们多准备几瓶,感觉很暖心,出门碰到好几次也是很热情地和我们打招呼,感觉真的很棒,下次过来还会选这边入住
Too old and water park is dirty. Stuff are unfriendly and angry. Never come back l. Breakfast was soso, i had nothing to eat
แปล
คำตอบจากที่พัก: Dear guest, hello! Thank you for staying at Sanya Bay Mangrove Resort World. We are very sorry that your stay did not meet your expectations. We deeply apologize for this and will carefully study and actively rectify the issues you mentioned. Thank you for your help. We hope to provide you with a satisfactory stay experience on your next stay, and we also hope that Sanya Bay Mangrove Resort World will become your first choice in Sanya
Andrei and family
Childlike Family Suite
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
1 รีวิว
1.7/5
โพสต์เมื่อ 3 ม.ค. 2025
Overall very disappointing trip. This is NOT a 5 diamond rated hotel but more like 3. If you consider and expect 3 diamond service and quality than it would meet your expectation. We checked out several nights earlier even when it was prepaid and non refundable this is how bad the hotel was (lost money for hotel and flight changes). Disappointed in the hotel and Trip.com for advertising it as such a great hotel. Some people said it was an "old and dated hotel" but it felt more abandoned place and the upkeep is horrible (not recommended if you have small kids). The location was ok, breakfast was poor to average, service needs work. Also I checked all the fine print and nothing was said that most pools would be closed. Pools and playgrounds are all extra and you need to pay. Recommend to pay extra and stay somewhere else with better facilities and service.
แปล
คำตอบจากที่พัก: Dear customer, hello! Thank you for your valuable advice! We must review our shortcomings and actively correct them. Try your best to achieve your satisfaction. Welcome to supervise! Thank you!
ผู้เข้าพัก
ห้องสุพีเรียร์เตียงคิงไซส์
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
2 รีวิว
1.0/5
โพสต์เมื่อ 5 ม.ค. 2025
Very old and not clean. Serves poor. I think it's not good place.
แปล
คำตอบจากที่พัก: Dear guest, hello! Thank you for staying at Sanya Bay Mangrove Resort World. We are very sorry that your stay did not meet your expectations. We deeply apologize for this and will carefully study and actively rectify the issues you mentioned. Thank you for your help. We hope to provide you with a satisfactory stay experience on your next stay, and we also hope that Sanya Bay Mangrove Resort World will become your first choice in Sanya.
Mayuko
2-Bedroom Deluxe Suite
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
2 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 17 ม.ค. 2025
It was great hotel to stay in DT Sanya.
The room was so spacious and clean.
It was a great experience. As a family of 3 (including a toddler), we enjoyed our trip. The buffet was adequate. The water park and Adventure Zone were the best for my son.
แปล
คำตอบจากที่พัก: Dear guests, hello! Thank you for choosing the mangroves! What we want when traveling is comfort, what we want is kindness, and what we want is warmth. How can we not work hard to meet your wishes, because this is also our wish, and everyone who comes to the mangroves is happy
Mugy
2-Bedroom Deluxe Suite
เข้าพักเมื่อ ธ.ค. 2024
ครอบครัว
12 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 10 ม.ค. 2025
Everything was perfect except for receptions because they cannot speak English
แปล
คำตอบจากที่พัก: Dear guest, hello! Thank you for choosing mangrove forest! What we need when traveling outside is a sense of comfort, warmth, and familiarity. How can we not strive to fulfill your wishes? Because this is also our wish. We hope that everyone who comes to the mangrove forest will be happy!