The experience at Hotel Sheraton in Santos, SP, left us utterly disappointed. Despite its promising location near the beach, shopping, and restaurants, our stay was marred by a series of frustrating incidents. Booking through the Marriot Bonvoy app, we were misled about the payment process, as we had to pay at the hotel despite having paid through the app. The room reservation added insult to injury; expecting two queen beds, we were provided with a king bed instead. The inconvenience extended to the parking situation, where not only did we have to pay for parking, but also rely on hotel staff to retrieve our car, as guests were not permitted in the parking lot. The check-out process was a debacle, with the lobby's customer service displaying a baffling lack of awareness. Despite my proficiency in Portuguese, the staff struggled to comprehend the situation, adding unnecessary delays. Compounding the issues, not only did the lobby customer service exhibit a clear disregard for communication, but as someone fluent in English, understanding what they were trying to convey proved to be an arduous task. Considering the hefty price tag of the room, the breakfast's simplicity was a letdown. As someone who frequents Santos, I've decided unequivocally that Hotel Sheraton won't be on my list for future stays. The overall experience was far from the standard one would expect from a reputed hotel chain, leaving us with a bitter aftertaste that overshadows any positives the location might offer.
Mercure Santos Hotel provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception assistance, including luggage storage, to ensure guest satisfaction.Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Start your day stress-free at Mercure Santos Hotel as breakfast is made available for you on the premises.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Mercure Santos Hotel.Make sure to discover the readily available beach at hotel. Unwind and conclude each day delightfully by stopping by solarium and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment.Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Hotel muito bem situado próximo a Av.Ana Costa e perto de 3 shoppings... Fica 3 quadras da praia do Gonzaga Canal 2... Hotel muito charmoso...Funcionários educados é solícitos. Quarto bem amplo e decorado com Sala e sofás amplos,com mesa é cozinha funcional Duas TVs sala é quarto e sacada confortável. Tem ar condicionado na sala e quarto. Chuveiro sensacional... O café da manhã bem simples:Queijo e presunto,2 tipos de sucos,3 tipos de pães e 3 tipos de bolo,3 tipos de frutas,cereais... Café da manhã básico...Único ponto a melhorar. Com certeza voltaria a me hospedar novamente sem problemas... Hotel foi uma grata surpresa.
Passei apenas uma noite porque fui visitar o mirante homônimo que fica bem perto. O café da manhã é bom e variado, mas não vi suco natural nem detox. Assento simples do vaso quebrado destoava do bom banheiro com box. Colchão confortável que não fazia barulho ao se mexer. Atendimento, limpeza, frigobar, ar condicionado e wi-fi bons. Diária de última hora e não reembolsável pode ser mais barato. Muito frequentado por trabalhadores com seus uniformes, alguns já com suas mochilas que comem rapidamente de manhã.
ผผู้เข้าพักO hotel possui excelente localização, os funcionários são muito educados e prestativos, é muito limpo e organizado. O café da manhã é excelente tb.
ผผู้เข้าพักAlugamos 01 flat pelo Airbnb no 5º andar, apartamento com jacuzzi privativo maravilhoso!!! Flat que possui portaria 24 horas (sempre atenciosos e educados), café da manha opcional (R$ 30,00), é simples e ótimo, mas na mesma rua há 2 padarias muito boas para tomar café, também; tem estacionamento e como é perto da praia (01 quadra), não usamos o carro pra nada. É bem próximo dos shoppings Miramar e Parque Balneário, mercado pão de açucar além, de diversos restaurantes. Excelente lugar.