So it got 2 stars for a nice pool area and fab location. That’s where the positives end, we’ll sorry the bar staff were friendly too. Rooms are very very basic and a bit shoddy there was wires coming out of the bathroom fittings, air con didn’t work, shower leaked/ dripped a good bit. Got served a burger at the pool side bar that wasn’t cooked through, to be fair the bar staff they were nice and they took it back I didn’t want another they didn’t charge me. We travelled to attend a family wedding, there was no iron in the room and only one available from reception which we had to wait a day for and give back straight after use. Like use if an iron is standard the world over. My brother made and cancelled a booking we swapped bookings and took his as he had more days, anyway the hotel allowed this we had all the correspondence and paid in full. Yet when we arrived they insisted I hadn’t paid in full and owed an additional 182euro I explained I paid showed the receipts and communication with the hotel, outlining the change. Even though we explained the reception staff continually chased me around the hotel asking me to explain and saying I owed money. In one case I resent all the mails and wrote down the chain of events with the receptionist but again they kept asking me about it. After three days of this I said you need to get the manger I’m not discussing this anymore it’s ruining my holiday and quite embarrassing to be honest. Manager came read the communication and agreed, but by that stage it had ruined my holiday.
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