ผู้เข้าพัก
30 กรกฎาคม 2023
I had high hopes for this hotel due to its impressive aesthetics, delightful pools, and mouth-watering food. The rooms were well-appointed and the two distinct pools, one for in-house guests and their children and another for external visitors, seemed like an interesting concept. However, our stay turned into a nightmare due to the terrible service. Multiple reminders were required for basic amenities like fresh towels, coffee, or even to have our breakfast dishes cleared. The management seemed more focused on running the paid pool and catering to its users, making in-house guests feel neglected. Even more disappointing was the fact that hotel residents had to pay for using the second pool, and children were not allowed. This gave the impression that the hotel was more interested in making money off the pool than ensuring a comfortable stay for its guests. The beach was not maintained and it was dirty, making us avoid going into the sea. As a family of five, with children aged 6, 12, and 14, we felt that the hotel was definitely not worth the money and did not meet the promised standards. I would not recommend staying at this hotel. It might be worth visiting once just to enjoy the paid pool, but that's about it.
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