Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.
Check in was easy and they had everything ready once we arrived around 5pm. The hotel general areas and room were very clean. There is a free breakfast but we decided to go to McDonalds and Ferrell's Donuts, which are both just a minute walk away. Parking was $10/day. The parking garage is under the hotel but not secured with a gate in case that's a concern for you.
ผผู้เข้าพักThe front desk staff are very proactive, kind, and extremely responsive. Their customer service is outstanding. They went above and beyond to help me enjoy my stay. The hotel amenities are exactly what I was looking for. It’s a nice place to stay with the family because of updated kitchen and cleanliness.