รีวิว Courtyard by Marriott Liuzhou Sanjiang

The front counter staff are very warm and helpful. They are very patient and took great efforts to give us useful advice on getting around to the places of interest we intended to visit.

Overall good hotel! It misses a few “western amenities “ but, it’s a country side area in China so, foreigners should know that some things are not going to be available….

This is the Second time we stay at this hotel. Everything was perfect and the hotel staff are very nice and helpful as before. Its still by far the best choice we can get for Sanjiang. Would definately come back again with more friends and family!

Very nice hotel! Front desk staff provided good service and gave us free upgrade. Room size is spacious, clean and comfortable, nice view too. Breakfast is great with lots variety of food from western to local favour.

Great stay with good amenities. Location is a bit further from the city if you are wanting to stay away from the hustle and bustle of city life. Hotel is very comfy and bed is good. Car rental is a stone’s throw away. Recommended to stay. Amenities are good and new.

Secluded 5 star hotel with nice landscape. Restaurant food and breakfast is nice. Kids club is small. Surrounded by nature and is peaceful. Nearby got food and attractions

Extremely warm reception from excellent hoteliers from the moment you arrive .Door to Front Desk ! A real gem in Sanjiang. Strongly recommended. The sumptuous breakfast and Hot pot Dinner is overflowing with ingredients.

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist Ms. Sally Xu). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, Ms. Xu came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested Ms. Xu regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. Ms. Xu was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, Ms Xu had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

環境：酒店在一個半島上，所以比較安靜。縣城不大，去月亮街，來鼓樓等開車十五分鐘左右就到了 衞生：管理不錯，酒店比較大，但基本都乾淨衞生 服務：態度什麼的在線的，工作人員都比較有禮貌 設施：有民族特色，除了沒浴缸🛁，其餘基本比美很多新派商務萬豪

設施：本來不打算給5的。第一，因為大堂白天這麼熱都沒有空調實在難受！第二，住了4晚！每天為了早點到景點所以每天早上準時七點便吃早餐的。吃了四天的早餐我們剛到餐廳開吃就有位清潔阿姨到掃地🧹暈了！難道撤場時就不清潔就等客人一大早吃早餐的時候到處掃掃掃的嗎？？？我忘記拍照了。 環境：酒店環境建設確實不錯的！很清新脱俗！是個養生的好地方！特別是公共衞生間🚻設計時尚優雅簡約，乾淨衞生又上擋次！ 服務：每位服務人員都禮貌待人，特別表揚的是門僮小哥，每次出入都幫忙開門還提醒有沒有留東西出租車👍 酒店早餐也很美味豐富。叫車也方便，各個景點也挺近的。

萬怡這個價格我覺得無可挑剔了，無論是服務，環境，出品也很優秀。真的很喜歡酒店可以有那麼大的一個健身房，器材都很新，又乾淨。兩個大游泳池，一個室內，一個室外的，還有一個小孩的遊樂場。更衣室又大又乾淨。住了兩個晚上，兩餐都在酒店用餐，出品真的可以。早餐很多三江的特色小吃，也不用到外面找小吃了。哪個部門的服務員都很好，微信服務，很有禮貌。酒店處在一個小島上，叫車也很方便。高鐵站打車10多分鐘左右，去熱鬧的中心地帶也是10多分鐘。喜歡它的安靜，感覺空氣都特別好。如果以泡酒店為主，那確實是一個好地方。

柳州三江侗族自治縣的柳州三江萬怡酒店，比萬豪相對低調一點。但是在三江縣城邊上，其規模不小。大酒店的風範，員工很有禮貌，服務熱誠。抵埗時已是下午一點多，就在酒店內用的午餐，兩人消費¥260 元，有酸湯魚/春筍炒黑豬肉/蒜蓉炒通菜。地道的風味，不錯。還有早餐很好。可以推薦給你。

衞生好，早餐好，泳池好，房間方正，服務標準，外觀大氣。本來想回程在肇慶喜來登泡兩天酒店，結果在三江泡完兩天萬怡已經滿足了，衹有傍晚出去程陽八寨逛一下，完全度假的安排，休息好之後到了桂林就有力氣再折騰景點。