First came here in 2017 and loved it so when the chance came to go again this year for an absolute bargain price (£1300 for two adults and two kids half board) we jumped at it. A lot had changed since our last visit including redevelopment of the pool area to include a splash park and it seems as though there is now a lot more rooms too. Check in was easy. We were given a room quite a distance from reception and up two flights of stairs which wasn’t ideal with a low mobility guest - we’d requested a ground floor before arriving but apparently this message wasn’t passed on from the travel agent. Reception tried hard to move us but could only do so on day 2 by which point we thought it was too much effort to move as only staying for a week so we stayed where we were. On the first night the cleaners also took our plastic sheet that we use to protect the bed as one of our children is a bed wetter. I tried explaining this to reception and was pretty much met with shrugged shoulders. No empathy or understanding was shown. Not even when I explained it was their mattress that would now be ruined. They told me they were too busy to find it and it was pretty much ‘what do you want us to do about it?’ - reception often gave the impression that everything was an effort and you were putting them out by having basic requests. Rooms - Spacious, clean, modern. Like the fact the bedrooms are separate to the living and kitchen area. Unlike other hotels we’ve been to, the balcony felt safe and secure. Beds were changed daily and we were always given fresh towels. Food - Repetitive but edible. Always something to eat and a couple of themed nights whilst we were there. Always fish, meat, vegetables, pasta, chips, loads of bread etc. salads, seafood and fresh burgers and hot dogs. Breakfast you could have omelettes and pancakes made much to the delight of our kids. Had to pay for drinks though at dinner which I’d never come across before with half board - not even free water or juice available. Pools - Great. Probably the best bit of the place. The main pool would be busy up until 2 and then after 5. I assume because the Spanish went and had a siesta during this time. We never had an issue getting our sunbeds every day even though we didn’t make it to the pool until 10am most days. The splash park is fun but only really suitable for little ones and up to about 12. There is a height restriction of 1.40. It’s a bit of a trek from reception but we always found it cooler up that end for some reason. The middle pool was much quieter and seemed to be the pool that adults went to have a bit of piece from the other louder areas. We only went to the middle pool once and were met with glares as our kids were splashing about so we left. Lifeguards might as well not be there as mostly chatting up their girlfriends or holiday makers or looking at their phones. Entertainment - Yes all in Spanish (mostly) but we like that. We’re trying to learn Spanish (badly) and this
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