The staff at the reception very bad. They don’t know how to be kind with client. They feel superior. When I tried to ask questions they don’t answer she keep telling me wait a minute and never listen or help.
Even they were ready to kick me out because I wanted to use my husband credit card instead mine.
Any way. Location is good, The room was clean but too much noisy. You can’t really rest
And at the end of vacation you will be charged extra fees that I couldn’t understand for what
แปล
Tag Sin Siew
ห้องพักพร้อมเตียงคิงไซส์
เข้าพักเมื่อ เม.ย. 2025
เดินทางคนเดียว
28 รีวิว
3.0/10
โพสต์เมื่อ 24 พ.ค. 2025
Never take this hotel again, after paying usd 275 a night. No storage of luggage because the hotel said, no bellman. I Can’t go out because storage facilities of luggage is not available.
แปล
ผู้เข้าพัก
ห้องพักพร้อมเตียงคิงไซส์
เข้าพักเมื่อ ก.ค. 2024
คู่รัก
7 รีวิว
6.5/10
โพสต์เมื่อ 4 ก.ย. 2024
All of the staff seemed really nice. From the moment we arrived and had a friendly greeting from the valet parking worker, to the ladies that we interacted with in reception.
The room was nothing special, but by that I mean it had no outstanding features, or any distinguishable traits that would separate it from other hotels
The concierge was friendly and helpful, and was very useful in helping us to plan our activities.
And the hotel is in a good location to get to the pier or do the 'big bus' tour.
But here's the downside. The gym is small, had no steriliser, or wipes, even though one of the rules stated in the gym is to wipe down the equipment after use.
And the overall impression of the gym is that it could do with a really good clean from top to bottom.
Added to that there's the washing machine and tumble dryer located in the gym.
Yes that's right, in the actual gym.
Now we were very happy when we read about the hotel having washing machine facilities, but we were slightly surprised at it's location.
Another thing was the air con. We stayed in September and although the weather for the season was just starting to cool down after the summer, it was still fairly warm.
The air con looked as if it had been fitted in the seventies and made a sound as if it had been running non stop ever since then.
It was so noisy that we had to turn it off completely at night time and at different times during the day.
On a final point we received news regarding the death of my partner's daughter, which meant that we had to cut our whole vacation short including this leg of the trip.
We informed the front desk that we would be checking out one day early.
We were not expecting a refund, for that day, but after being told by the member of staff that the 30 dollar a night 'destination fee' would be waived for the night that we were not going to be there, we later found out that this fee had still been added to the final bill.
We still have no idea what a 'destination fee' is, but to be charged it when we weren't even at the hotel was extra galling.
And what was also strange was the fact they didn't even ask why it was that we had decided to cut our stay short?
Would you not be interested to know whether something was wrong with your customers stay, and to know why they had cut their visit short??
A bit of a poor end to a otherwise 'ok' stay at the hotel.
El hotel en sí está muy bien. Doy 3/5 en servicio ya que en la descripción del hotel indica que tiene consignación de maleta y esto no es cierto. No lo ofrecen y se excusan indicando que no tienen espacio, pero entonces no indíques que dispones de este servicio.
Te envían al hotel Caza indicando que hay puedes depositar tus maletas obvio pagando por 6 bultos el coste fue de $50 ($30 + los impuestos) Adjunto fotos.