NNihamdeeEverything is excellent
By the way if I was booked via trip.com I always get bad views of hotel
I saw the window nothing view hope next time I will see nice view
Overall is very good hotel and resealable price but car parking a bit expensive I have to pay more $43
Thank you for soft and comfortable bedding
EEnglishTeacher朱丽叶Location was excellent for concert at Petco Park, took Uber and obviously was longer due to concert influx realized take a lime lite would have been faster. Walking expect 25-30 min and going up hill.
Service was good at check -in , first night found roaches 🪳 under and around fridge area! Went to lobby for possible accommodations , encountered male fair skin and colored eyes, said they were from the weather (🙄) didn’t seem surprised to hear there were roaches in our room, asked if we can switch rooms- he said they were fully booked and didn’t have anything available which I didn’t even see him check. At this point couldn’t find room to check out for the weekend and left as is. Told cleaning lady that evening and she shared a roach spray to spray in infected area. We didn’t not feel comfortable in this environment and left our snacks and food in bags and placed luggage on our beds and desk to avoid roaches from getting in. Additionally had requested towels and when asked for 4 same lobbyist said 4 was pushing it and only handing two towels even though I had booked two double Queen rooms for 8 people!!
Second room has stains on bed sheets and pillows, unsure what exactly it was but looked like blood. Friend got rash on arm and suspected bed bugs, checked sheets and luckily didn’t find any.
Bathroom sink had broken handle that came off when lifted.
Breakfast was good- early hours 7:30-8:30 , doors closed by 8:25 and you cannot take food out. But decent has French toast, bagels, cereal, oatmeal and juices.
Parking was small but have additional parking below , just have to walk around the corner.
HHelenaI have never encountered such an incompetent front desk person. She seemed very confused, as if it were her first day on the job and would consider placing her away from the customers to spare them. Firstly, my room did not have a heater. Rather than fix the situation by moving me to a room with a heater, I was told that I couldn't be moved because no one would be able to clean the room. What kind of an excuse is that?! Don't fix the heater and move someone else into the room so they can be uncomfortable on a 49 degree San Diego evening? That only sounds fabulous if I am having hot flashes, which I am not. I will say that the room was clean when I entered and want to give the room cleaning staff a shout out since they are truly doing their job.
How about fix the heater and you won't have to worry about moving someone into another room because heaters weren't fixed. When I pay for a room, I expect all features to be functional and am not really concerned about how you will clean the room when I depart from it. I really hope that management sees this and ensures that all elements in a room are working and teach their front desk staff to do better.