This Motel 6 was the scariest place I have ever stayed. The premises and parking area were filthy with garbage. The guests that stayed there were borderline homeless. There was no microwave, hairdryer, shampoo or conditioner and no coffee maker. I believe they were not provided because guests probably steal them. We had enough bath towels for 2, but not enough hand or washclothes. The bedding had burn marks on them. I do believe the room was clean, but that was it. I would not stay here again or even in the city of San Bernardino. Check in was through a walk up slot, not inside the lobby.
Stayed here on business, spring of 2024. Amenities were fine. However, when laying in bed, I had this constant itching; I thought I was allergic to the detergent used on the sheets of something. After 2 nights, at the end my stay, it became apparent that the itching was due to bites. Flea bites. One of the worst travel experiences I've ever had. Came back with infested clothing (lesson learned, never leave clothes on the hotel floor)- resulting in the need for expensive remediation. Reached out to the hotel, giving them ample opportunities to make things right. They denied all responsibilty, saying that (a month or so later) they didn't find fleas in the room. There were most certainly fleas there when I left- even if I somehow brought them in. I've NEVER had issues before or since - that's partly why it took me a few days to recognize what was happening. If you opt to stay here, be very vigilint about hygene, and inspect your room (they are a pet friendly hotel) carefully. The wound on the back of my knee was a cluster of bites that became infected requiring medical attention. Again - zero consideration from the hotel of their insurer.
You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called ”The Incident.” Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, ”If you're not hiding anything, then share the video with the police.”, but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.
Was staying here on a business trip with some colleagues. I'd definitely stay here again. The hotel was clean, comfortable, and welcoming. The breakfast was free and plentiful, with lots of great options, the parking was free and easy, there was a discount next door at the BJ's restaurant that my colleagues and I enjoyed on our second night of the stay, and the hotel staff made sure we were accommodated when our flight was delayed by 4 hours and we ended up having to check-in at 5 in the morning. I also have to give a MASSIVE shoutout to Ms. Shakia E. at the front desk- this staff member saved my life- we had to ship a hard drive out for work before our group left the next morning to fly back to Canada (we're a film crew and we always send an additional hard drive with our footage by mail as a safety procedure). Anyway, the night before I had the most difficult time trying to send this drive off- Fed Ex wasn't working and their site had gone down, their tech support wasn't open until the morning, and when their site did start working again, it wouldn't accept a Canadian credit card trying to ship out of the US. And by this time all the physical Fed Exes were closed. I didn't have a UPS or other shipping account. Shakia stepped up and helped so much, she arranged for UPS to pick up the package from the hotel the next day after we left and helped me get an order set up. It sounds straightforward, but honestly, when you're in another country on very little sleep and have several other things to deal with for work, someone like Shakia is a superhero- honestly, this lady is an angel and deserves a promotion. I felt so taken care of and looked after. Overall, would definitely come back to this hotel, if anything, just for the lovely staff who went above and beyond. Many thanks to Shakia and all the staff, from the Canadian film crew :)