The hotel is in the process of renovation and so it was really noise and inconvenience. The breakfast was cold and coffee was cold as well. I know there’s a microwave where I could’ve warmed my coffee, but why should I have too. The shuttle driver was very late and the kind front desk lady with the big cool glasses kept calling for the shuttle person. She ended up radioing another hotel to find the driver. He finally showed up. Anyhow my reservation was for a King bed I ended up with a Queen 2 bed. It was a nightmare. Anyhow the front desk reception Mel was very professional, sweet, kind, and very helpful. She was very supportive and listened to me complaining about my morning and how my flight was delayed. She told me to think positive and to know everything will be ok and I will get back to my family soon. She bid me farewell and told me to have a fanatic day. I left the hotel feeling like I can conquer anything I put my mind too, because of her. Thank you Mel for being that person to lift me up that morning.
แปล
DbacksFn
เข้าพักเมื่อ ก.ค. 2024
หวานกับคู่รัก
3.0/5
โพสต์เมื่อ 15 ก.ค. 2024
We stayed here for a quick overnight trip. My husband has a lot of Bonvoy points and we usually get water when we arrive as well as a room upgrade. We got none of those. And I don't think they were that busy. They are remodeling and there was a LOT of noise above us during the day. Breakfast was ok. Plain yogurt would be nice. There was a nice attendant keeping an eye on things. We used the airport shuttle which was handy.
แปล
คำตอบจากที่พัก: Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us improve our services. We apologize for any inconvenience you encountered during your stay. It’s disappointing to hear that you didn’t receive the usual perks associated with your Bonvoy points. We understand how important those little extras can be to enhance your stay. Regarding the noise from remodeling, we apologize for any disruption it caused. Renovations are necessary to keep our property fresh and up-to-date, but we strive to minimize any inconvenience to our guests. We’re glad to hear that the breakfast attendant made a positive impression. Your suggestion about plain yogurt is noted, and we’ll certainly consider adding it to our offerings. We’re pleased that you found our airport shuttle convenient. We hope you’ll give us another chance in the future, and we’ll do our best to exceed your expectations. Safe travels, and thank you for choosing to stay with us!
ผู้เข้าพัก
เข้าพักเมื่อ มิ.ย. 2024
ทำงาน
4.0/5
ดีมาก
โพสต์เมื่อ 23 มิ.ย. 2024
Really easy to like this place. It’s clean, it’s professional, the staff is helpful. They put out cookies and waters, the TV has all the streaming services, and it’s really easy to get to and from the airport. I had to dock a star because the surrounding area isn’t great, but that’s not abnormal for being this close to the airport. They also had a lot of construction when I was there, but I think it’s almost done. All in all, I’d definitely stay here again.
แปล
949kl
เข้าพักเมื่อ เม.ย. 2024
หวานกับคู่รัก
1.0/5
โพสต์เมื่อ 18 เม.ย. 2024
Checked in for a stay with Park and Fly stay. Was told our car would be at a different hotel because they are resurfacing the entire parking lot. I’ve had this reservation since early February. Also rate was $7.00 when I booked not it’s $10.00. I understand that they are going to start the remodel on the inside but I should have been contacted about the situation. The front desk Lady as wonderful!
แปล
คำตอบจากที่พัก: We apologize for the confusion relating to the park and fly services and fees. We appreciate your feedback and will address these issues promptly. Please feel free to reach out to us directly so we can discuss this further. Thank you.
ผู้เข้าพัก
เข้าพักเมื่อ มี.ค. 2024
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 14 มี.ค. 2024
Amy Peterson, the General Manager and the staff are great. The breakfast lady (Sherrie) does a great job and is very helpful and friendly to the guests. There's plenty of guest parking spaces. They also have a great hot chocolate bar in the lobby for guests and their kids, with different toppings, marshmallows and whipped cream.