Although we never stayed in this hotel I have a very bad and sad experience with this hotel and Agoda. We made a booking by accident online, and after receiving the confirmation, we cancelled this booking within an hour. We couldn't stay in this hotel because we had already made another reservation. So we called and even visited this hotel and they promised us to call us back. But unfortunately they never did and the same with Agoda which we also sent an emai and called them as well. It was a booking of more than 800 euros, which we have paid for nothing. If this is the way this hotel and Agoda think it is fair to earn their money, we will no longer use this organization. So please be warned about Agoda and Royal Lanta Resort. How they treated us is not Royal at all.
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