โรงแรม โอโซะโด

We would like to express our heartfelt gratitude for your exceptional kindness and support. Yesterday, we were unfortunately involved in a car accident. The hotel was very understanding and kindly allowed us to reschedule our stay to another day. We were deeply touched by your flexibility and consideration. Today, we experienced another accident in the mountains. During this difficult time, one the staff was incredibly kind and supportive. She helped us communicate and translate with the police, ensuring that we could clearly explain the situation and receive assistance. Her help was truly invaluable in getting us safely rescued. In addition, the hotel manager and staffs generously drove us from the police station back to the hotel and assisted us with the necessary follow-up arrangements. Their patience, compassion, and willingness to go above and beyond their duties meant so much to us. We are truly grateful for the care and support we received. It has been a blessing to be guests at Oosado Hotel, and we will always remember your kindness.

I stayed at Hotel Oosado for one night. Initially, I was very pleased because the front desk staff seemed warm and attentive, and the check-in process was smooth. However, our check-out experience left a deeply negative impression due to a serious lapse in communication and, more importantly, poor customer service. At around 9:00 AM, my friend called the front desk to inquire about the shuttle bus to the port. The staff member simply asked, “Do you need to take the bus?”, to which my friend replied yes. The call ended there, no further questions, no confirmation, no explanation, and crucially, no reservation was made for the shuttle. When we went downstairs to check out at 10:45 AM, we asked where to wait for the bus. Instead of being helped directly by the front desk, a middle-aged woman with short hair — not wearing a uniform or name tag — came out to tell us that we were not on the reservation list and therefore could not use the shuttle. This situation in itself was not a major issue because internal miscommunication happens in any workplace. What was truly disappointing was her attitude. She stood with her arms crossed, showed no courtesy, and did not apologize or acknowledge any responsibility in the first place. When I said it would be better to make sure the staffs double check all the infos they need next time, she just leave. She first suggested we take the bus to Aikawa, which we found unhelpful. Only after we insisted did she arrange for a driver to take us directly to the port. In the end, the problem was resolved — but the poor communication and unprofessional demeanor of this staff member, possibly a manager, significantly damaged my overall impression of the hotel. Small issues are forgivable, but the way staff handle them defines the guest experience. Unfortunately, in this case, the response fell far short of expectations.

早餐晚餐都很好吃，會盡可能使用佐渡的在地食材。 溫泉很舒服，露天區景觀好，泡完溫泉還有供應冰棒。 有各種花樣的浴衣可供大家挑選。 晚上10點還提供好吃的豆皮壽司

細かな要望にもお答え頂きました🙇♂️ 皆様とても真摯に対応してくれて感謝しかなかったです！また泊まりたいと思える施設でした。ありがとうございます。

スタッフさんも皆さん親切で、夜の北沢遊選鉱場後ツアーも良かったです。 お食事も美味しくいただきました。

大佐渡海景溫泉酒店 位在佐渡島西南側的海角，有充足的停車空間，風景很好，可以欣賞夕陽和眺望日本海。報到人員態度親切、解說詳細，還有很多特別的服務可以預約。 大廳在下午三點到六點有Welcome drinks，晚上七點十五分有當地的文化表演，晚上八點或九點半有免費接駁車到佐渡金山遺址欣賞燈光秀，晚上十點有發放免費的宵夜（稻荷壽司）。相當多元的資源，如果有需要都可以前來大廳使用/預約。 這次入住的是榻榻米的房型，雖然沒有自己的洗澡空間，但空間非常寬敞，應該可以容納到最多六人。部分設施看起來略有年代感，但小地方還是有注意到，例如拖鞋寫名字用的小貼紙、茶點飲料的新型加熱水壺和延長線充電的多個USB接頭等，非常貼心。 傍晚會鋪設床墊，感覺也是比較舊型，部分棉被感覺有點陳年的味道，枕頭只有一種感覺偏硬有點塌扁。房間冷氣調節有點不太方便，有時候會太熱有時候又變得太冷，晚上睡覺還特別起來再調整一次，建議更新冷氣空調系統。 大眾溫泉在一樓，週末傍晚六七點、九點左右都沒有很多人，有半露天的溫泉池、烤箱桑拿、還有水風呂等。毛巾都有提供，不用自備。也有很多洗髮精可以選擇，提供的乳液、清潔用品也很好👍🏻 早餐選擇非常多元，有很多在地的食材料理（佐渡牛奶🥛、佐渡炸鰤魚等）最推薦海鮮丼🍱，可以自由搭配鮭魚鮪魚鮮蝦鮭魚*等各種海鮮，非常好吃！餐廳服務人員也非常親切。

房間巨小，床巨小還軟趴趴，窗户打不開不能通風，一晚上沒睡好。 晚餐爛，上的半衹螃蟹無敵瘦，估計是處理貨。

場所はとても良く、スタッフの対応も大抵はよかったです。 でも食事が美味しくない。新潟のお米、特に佐渡は美味しいので買ってかえるといいと勧められていましたが、 お米が不味くて。炊き方が悪いのかな。見た目はいいのですけど。街のごはんやさんは美味しいお米だったんですけど。 お盆価格で一人5万でこれだとなあ。。

朝食のビュッフェは残念でした。8:30からの時間帯を希望して、時間通りにレストランにはいりました。しかし、あるはずのメニューがいくつか補充されておらず、スタッフに補充をお願いしましたが「ラストオーダーの時間が過ぎているので」と断られました。そもそもビュッフェ形式にラストオーダーなどあるのでしょうか？？とても残念で今でも納得できずにいます。