I booked a last minute trip here to ski and enjoy the weekend storm that brought 2 feet of snow to Vermont. The rooms were as expected- simple, basic, and clean. The breakfast was fine but I want to give a special thanks to Eleanor at the front desk. She's very kind and friendly, and went out of her way to get to know guests, entertain toddlers (she brought a toddler balloons and a party hat to keep him amused) and she even gave my kids an ice cream cake to enjoy as the staff had recently celebrated several birthdays and had too many sweets! Thanks Eleanor!
We were on a New England road trip and were afraid hotels would be booked so we made reservations at the Comfort Inn. It was terrible. It smelled so bad in the halls and the room. It was not clean. We got a refund and headed to the Best Western. What a breath of fresh air. We were greeted by Merissa, who let us look at the room before we booked. Everything was great. The breakfast was very good. I highly recommend this hotel.
We stayed as part of a Titan tour group. We received a fantastic welcome at the hotel with cheese, wine, biscuits etc. Sadly it went a bit downhill from there. Our allocated room had not been serviced from the previous occupant who had left it in a right mess - including the toilet! This was changed for us and the next room was very nice indeed, spacious and comfortable. The room was well fitted out and even included a microwave. Plumbing in the hotel was a little iffy as more than one other in our party had blocked toilets. All staff there were very pleasant and helpful with any queries dealt with straight away. Real issues with obtaining an evening meal. The menu on the website was not the one offered having been scaled down. There was only one barman and one girl in the restaurant to cater for our coachload and then another coach also arrived. Ridiculous to have known of coachloads of people arriving and not staff for it. These two had no chance on their own. As a result service was very slow (not surprising) but when the food eventually came it was very good. Nearby there were no restaurants open within a reasonable and safe walking distance. Allergies are not really catered for at all, my wife is coeliac and had a choice of one - salad. We were told food would be available from 1700 and later at 1800 but it was 1840 before we could place an order. There is a ”swimming pool” but it is tiny and no good for swimming but fine to relax in. Breakfast was included which was ok but not brilliant, for gluten free there is not even any bread. The hotel is basically ok but has limited nearby amenities and is not staffed well.
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