คำตอบจากที่พัก: When you make a booking at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.The timing of this release depends on the guest's bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank's and card issuer's policies and procedures.
คำตอบจากที่พัก: Thank you for sharing your feedback about your recent stay. We're pleased to hear the advantages you experienced, including the clean and well equipped room. We sincerely apologize for the inconveniences you faced. We take your concerns seriously and will address them promptly. We'll review our procedures to ensure that our guests has a smooth check in process. Your feedback is crucial to our continuous improvement, and we appreciate your understanding. If there's anything else you'd like to address or discuss, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved stay in the future.
ผู้เข้าพัก
อพาร์ทเมนท์ 1 ห้องนอน
เข้าพักเมื่อ พ.ย. 2024
เดินทางกับเพื่อน
1 รีวิว
4.0/5
ดีมาก
โพสต์เมื่อ 2 ม.ค. 2025
Very quiet area. Good room. Smaller pool than expected. Service at reception twice not there and we had to wait. Easy to get to the Center with public transport.
แปล
คำตอบจากที่พัก: Dear User,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the quiet area, the room, and the convenience of public transport to the city center.We apologize for the inconvenience you experienced with the reception service and the pool size not meeting your expectations. Your comments are valuable to us, and we will address these issues to improve our services.We hope to welcome you back in the future for an even better stay.Regards, APX Parramatta
ผู้เข้าพัก
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ ก.ค. 2024
คนเดียว
1 รีวิว
1.5/5
โพสต์เมื่อ 25 ส.ค. 2024
Rooms was dirty and unhygienic. For the price it was very disappointing.
Service was rude, unhelpful and lacked in every way possible.
After booking online with *********** and pre-paying, upon arrival they tell me that I had not paid and when I pushed the point, showing statement of money paid, they tell me they haven’t received it from booking agent.
They ask for $200 deposit- security.
However will not accept cash, and want to draw the funds from your account.
Therefore a reimbursement, takes upto 7 days to receive. When u asked for a receipt for the deposit, they hand write a note and did not provide receipt.
แปล
คำตอบจากที่พัก: Reply from the property:Dear Guest, We apologize for any inconvenience caused during your stay. As for the timing of the return of your bond, please understand that it may take a few days for the transaction to reflect in your account due to banking processes. However, we appreciate your feedback and will continue to explore ways to enhance the comfort of our guests within the existing setup. Regards, APX Parramatta
SunnyBeach500
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ ก.พ. 2024
หวานกับคู่รัก
13 รีวิว
3.7/5
โพสต์เมื่อ 12 มี.ค. 2024
The check in was straightforward. The room was better equipped than expected. Secure underground parking onsite was convenient. Would stay again if in the area.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Chester
ผู้เข้าพัก
เอ็กเซ็กคูทีฟอพาร์ตเมนต์แบบสองห้องนอน
เข้าพักเมื่อ พ.ย. 2023
ครอบครัว
1 รีวิว
4.0/5
ดีมาก
โพสต์เมื่อ 26 ธ.ค. 2023
Our stay was nice and comfortable. We didn't get any house keeping service during our stay though but the apartment was nice and tidy and kids loved it as well.
Toaster was not in the working condition.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Chester
CarrollPatrick
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ ก.ค. 2023
คนเดียว
2 รีวิว
1.2/5
โพสต์เมื่อ 28 ส.ค. 2023
The hotel does not state that you need to pay a bond for the room.
I’m homeless at the moment and had to send the last of my Money on this room and even when I payed it they still didn’t state that it will be returned in 7 business days.
I was left with no money for another place I’m pretty sieve
แปล
คำตอบจากที่พัก: When you make a booking at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.The timing of this release depends on the guest's bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank's and card issuer's policies and procedures.
ผู้เข้าพัก
อพาร์ทเมนท์ 1 ห้องนอน
เข้าพักเมื่อ พ.ย. 2023
ครอบครัว
12 รีวิว
4.5/5
ยอดเยี่ยม
โพสต์เมื่อ 2 ม.ค. 2024
Very well equipped kitchen and bathroom with everything.
แปล
คำตอบจากที่พัก: Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.
ผู้เข้าพัก
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ เม.ย. 2022
ทำงาน
1 รีวิว
3.7/5
โพสต์เมื่อ 17 พ.ค. 2022
Unfortunately the service was not good No people in the office to get what we wanted
แปล
Mufanv587
อพาร์ทเมนท์ 1 ห้องนอน
เข้าพักเมื่อ ก.ย. 2024
ทำงาน
19 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 15 ต.ค. 2024
非常大的房間,住着很舒服
แปล
คำตอบจากที่พัก: Dear Mufanv587, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.
คำตอบจากที่พัก: Dear Guest User, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay and found the room to be large, comfortable, and clean. It's great to know that you appreciated the sound insulation and the complete equipment, including the separate washing machine and dryer, as well as the fully equipped kitchen with a dishwasher, oven, and microwave.Your positive feedback means a lot to us, and we look forward to welcoming you back for another perfect stay.Regards, APX Parramatta
Nanfangdahaoge
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ ก.ค. 2024
ทำงาน
17 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 7 ต.ค. 2024
性價比很高,房間也比較大,設備齊全
แปล
คำตอบจากที่พัก: Dear Nanfangdahaoge, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.
คำตอบจากที่พัก: Thank you for sharing your feedback about your recent stay. We're pleased to hear the advantages you experienced, including the convenient location, nearby amenities, parking availability, and affordable pricing.We sincerely apologize for the inconveniences you faced. We take your concerns seriously and will address them promptly:Broken Locks: We will have our maintenance team address and repair the broken locks on the inner bedroom doors to ensure your security and privacy.Non-Opening Toilet Window: We will investigate the issue with the toilet window to allow for proper ventilation.Cleaning Service: We apologize for the oversight regarding daily cleaning. We'll review our procedures to ensure that our commitment to daily room cleaning is met consistently.Your feedback is crucial to our continuous improvement, and we appreciate your understanding. If there's anything else you'd like to address or discuss, please don't hesitate to reach out.We hope to have the opportunity to welcome you back for an improved stay in the future.
ruaaaaaaaqwert
อพาร์ทเมนต์ห้องนอนเดียวกับบริการทำความสะอาดจำกัด
เข้าพักเมื่อ มี.ค. 2024
คนเดียว
17 รีวิว
2.7/5
โพสต์เมื่อ 5 ก.ค. 2024
房間味道大,臨街非常吵。退按金速度也慢。
แปล
คำตอบจากที่พัก: Dear LZX, We apologize for any inconvenience caused during your stay. As for the timing of the return of your bond, please understand that it may take a few days for the transaction to reflect in your account due to banking processes. However, we appreciate your feedback and will continue to explore ways to enhance the comfort of our guests within the existing setup. Regards, APX Parramatta
Denise·ting
อพาร์ทเมนต์สามห้องนอนพร้อมบริการทำความสะอาดจำกัด
เข้าพักเมื่อ ม.ค. 2024
อื่นๆ
6 รีวิว
3.7/5
โพสต์เมื่อ 2 มี.ค. 2024
房間內只有客廳有空調,卧室內是風扇。
แปล
คำตอบจากที่พัก: Dear Guest,We apologize for any inconvenience caused during your stay regarding the air conditioning in the bedroom. Please understand that due to the structural layout of our units, it is not feasible to install air conditioning units in the bedrooms. However, we appreciate your feedback and will continue to explore ways to enhance the comfort of our guests within the existing setup. Thank you for bringing this to our attention, and we hope you had an otherwise enjoyable stay with us.Regards,Chester