โรงแรมใกล้กับ Ottaviaในโรม

This hotel was booked by the tour company and we were here two nights at the end of our tour. This is not a four star hotel by any standard, unless you are only factoring in the fact that the room is large and that there was A/C in the room. An older hotel, although from the onset you wouldn’t think so. The front lobby is not necessarily accessible, as you have to climb a large flight of stone steps to get through the front door, once inside the front entrance there is a small ramp beside the stairs to pull your luggage up. The reception in the morning are friendly enough, but don’t bother trying to get any assistance from the evening desk attendant, she was rather rude and was not interested in helping at all - we had an issue with an Uber Eats order (we asked to meet them outside and they never arrived after 40 minutes of waiting so we decided to go back to the room and try calling the restaurant and we just said to the front desk that we had an Uber order that may be delivered in case they showed up and she just shook her head covered her ears with her hands and said “no no not her problem that she does nothing with it”) I wasn’t asking her to do anything with the order just that it might be delivered. But anyways, back to the rooms, it’s not your typical room size it is larger then what you would expect from a hotel in Europe. Relatively clean, fixtures in the bathroom were old, the stand up shower stall was tiny and the doors were broken. The shower head was loose and came off when I turned it on, spraying the entire bathroom with water. The double bed was really two twins pushed together. Location is horrible, it’s far from transit and you can’t access the main parts of Rome easily. It’s down a lane way and difficult to find and the street itself is narrow and dark. There is a restaurant downstairs, but the food was horrible and took forever. The breakfast was your typical breads, cheese and cold cuts. And again, even the staff in the restaurant were rude and weren’t keen on providing service. I wouldn’t recommend this hotel, even if you’re on a budget.

We booked 2 double rooms in August 2022 for 5 nights in March 2023 using booking.com. As part of the booking process, we registered a credit card on a ”pay at the hotel” basis. 6 days before we were due to arrive, we received an e-mail telling us we had to confirm the credit card details within 24 hours by following a link in the e-mail, with the threat of cancellation if we didn't do so. In years of travelling, we've never come across this before. We tried repeatedly, ended up using 5 different cards (mix of debit/credit cards and of card-providers) and every time it failed with a message saying there was a problem, and to try later. We contacted the bank to confirm the cards weren't at fault, rang booking.com and got them to contact the hotel - we even offered to pay the full amount up-front rather than risk losing the booking. They checked with the hotel and said the hotel were unable to take a payment over the phone, but that the booking was OK. The following day, we received a further e-mail stating the booking was cancelled as we'd failed to confirm the credit card. We rang booking.com again, who - once again - rang the hotel but couldn't get a response. With 5 days before we were due to fly, we went into a desperate search for somewhere to stay. Booking.com offered us a number of alternatives - none were anywhere near as convenient a location (as other reviews have said, it's superb for the main tourist sites), and at higher prices. We ended up finding an AirBnB apartment. Lo and behold, 3 days from flying, we get an e-mail from booking.com stating the hotel had now got 2 ”Superior” rooms available to offer us at £50 per room per night over our original booking price. We declined. So - our conclusion is that - at best, the hotel's admin/systems are flawed (card confirmation process/system is unreliable and they can't/won't accept payment by phone). Or - at worst..... well, you can draw your own conclusion.

สมกับเป็นโรงแรมห้าดาว บริการเยี่ยม และเตียงนอนสบายมาก ทำเลที่ตั้งดีเยี่ยมบนบันไดสเปน เพราะฉันจองหกคืน ฉันได้ห้องฟรีพร้อมระเบียงเล็กๆ พอเข้ามาในห้องก็แปลกใจ มีผลไม้ต้อนรับและการ์ดต้อนรับที่มีชื่อของฉันพิมพ์อยู่ (ยังคงเป็นภาษาจีนและภาษาอังกฤษอยู่สองภาษา) บริการทำความสะอาดเป็นมืออาชีพและสะอาด ฟรีน้ำและช็อคโกแลตทุกวันและไวน์แดงหนึ่งขวด มีร้านอาหาร Mixing อยู่ที่ชั้น 6 ของโรงแรม เสียดายไม่ได้ไปชิมครั้งนี้ ก่อนจากไป ฉันไปร้านอาหารที่ชั้น 1 ของบ้านเขา สเต็กแองกัสนั้นยอดเยี่ยมและอร่อย ในระยะสั้นโรงแรมดังกล่าวคุ้มค่าที่จะไปโรมอีกครั้ง

โดยรวมแล้วห้องพักดี โรงแรมตั้งอยู่ใกล้กับวาติกันและมีตัวเลือกการคมนาคมขนส่ง มีกลิ่นแปลก ๆ จากห้องน้ําแม้ว่ามันจะสะอาดมาก ฉันคิดว่ามันจะดีมากถ้าเจ้าของมองหาวิธีแก้ปัญหานี้ มีตู้เย็นขนาดเล็กในห้อง มีทีวีด้วย แต่มีช่องอิตาเลียนเท่านั้นที่อยู่ในรายการซึ่งทําให้ทีวีไม่มีประโยชน์สําหรับเราเพราะเราไม่เข้าใจภาษา..

พื้นที่โรงแรมกว้างมาก เสียงดังมาก พนักงานบริการดี อาหารเช้ามีให้เลือกเยอะกว่าโรงแรมสี่ดาวเยอะ ภาษีเมืองต่อคนต่อคืน 7 ยูโร ค่อนข้างแพง!