The first day when I check in they gave me the room which face to the back of the building with the very dirty pipes and somebody bathroom window. It's a dark room with a sad feeling which I paid £336 for 2 mights. When I booked the hotel it didn't say anything from the website that you are facing somebody toilet and the pipes.
If I knew it, I won't pay that much for this kind of room definitely!!!!! I asked for a change but they just as usual, said that nothing available.
I was angry, for the money I spent, I believe I should have a decent room. After one night I really can't stand, so I called trip.com. they contacted the hotel and right away they let me change to a decent room.
See the photos of both bedrooms.
I'm appreciated of the service from the trip.com.
Only one bin in the bathroom, no bin in the living room.
Breakfast is very basic.
แปล
ผู้เข้าพัก
ห้องแฟมิลี่
เข้าพักเมื่อ 2023年4月
ครอบครัว
12 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 2023年4月11日
Very near to Roma Termini Station and a few main tourist spots, we walked most of the time without using any public transports. It also gave us the opportunity to explore the city by walking, which was great!
แปล
JC425
ห้องสมาร์ต
เข้าพักเมื่อ 2023年4月
หวานกับคู่รัก
8 รีวิว
4.2/5
ดีมาก
โพสต์เมื่อ 2023年4月11日
Great location. Just five minutes walk to the train station. The room is a bit small but with all necessary facilities.
แปล
Kyunghwa
ห้องสมาร์ต
เข้าพักเมื่อ 2023年3月
ครอบครัว
1 รีวิว
4.7/5
สุดยอด
โพสต์เมื่อ 2023年3月5日
I need to extend the stay.
Early check out & late check in procedures of different rooms was so smoothly done. Also, the staff recognized me even though I didn't see them before.
The staffs are all kind and supportive .
แปล
He Lu Calvin Ong
ห้องพักสำหรับครอบครัวขนาดใหญ่
เข้าพักเมื่อ 2022年11月
ครอบครัว
4 รีวิว
1.5/5
โพสต์เมื่อ 2022年11月18日
You are better off spending your money elsewhere.
Everything is broken in this hotel, wifi is broken, electronic door locks across the whole hotel were broken, staff were extremely rude to Asians, served food that turned bad for breakfast. Door is not 24h accessible cause night duty receptionist is either sleeping at the back, or smoking somewhere far from the hotel. Was stuck outside in the cold for 30mins, finally managed to wake him up, and wasn’t informed that all electronic doors locks were broken. Went up, came back down, asked for rectification, was handed the wrong key, went up and came back down again and was finally given the right key. No apologies and all this happened at 3am in the morning. Next day, was in a meeting at the lobby at 4am, saw a girl locked outside cause receptionist was sleeping again, I opened the door for her. He woke up and told me to close the door instead of coming out and closing it himself.
No bedroom slippers when the floor is extremely cold in winter, no hair dryer, housekeeping does not clean your room, they come in, tidy up your bedsheets, and leave all rubbish in its place. After reading all the reviews about missing valuables, it made me wonder what would have happened had I not been diligent I locking up my valuables.
Ideal para parar cuando es necesario tomar tren ya que queda muy cerca de la terminal. El hotel es completamente nuevo, baño impecable. Desayuno bueno. Las habitaciones no son súper espaciosas pero están nuevas y limpias y tienen lugar de guardado. El staff súper servicial y amable.
Buena ubicación al lado de la estación de termini,a 2 paradas de metro del coliseo,hotel pequeño pero nuevo y acogedor, habitación limpia y desayuno muy bueno, estuvimos 3 noches, buen servicio amables.volveremos sin duda y lo recomendaré seguro.
แปล
ผู้เข้าพัก
ห้องคลาสสิก
เข้าพักเมื่อ 2023年3月
หวานกับคู่รัก
1 รีวิว
2.7/5
โพสต์เมื่อ 2023年3月20日
Hotel abbastanza centrale vicino la stazione Termini. Receptionist alla mano e cordiali, ci siamo sistemati nella stanza ordinata e pulita. Onestamente i servizi offerti non mi sono sembrati assolutamente da 4 stelle, anzi. Luci e faretti che funzionavano ad intermittenza, una sera siamo addirittura tornati in stanza e non funzionavano - si attivano tramite scheda - e ci siamo dovuti fare la doccia letteralmente al buio, con i flash dei telefonini. Ci hanno cambiato per due volte la scheda poichè si smagnetizzava.
TV scadente, su 4 canali che trasmetteva (e pure male) 3 erano in inglese, senza possibilità di cambiare la lingua: alcuni canali si vedevano in miniatura, altri non prendevano proprio.
Solo una presa di corrente vicino al letto matrimoniale, le altre erano ben distanti.
Abbiamo pernottato 4 notti e abbiamo avuto solo un campione di shampoo e bagnodoccia per tutta la durata del pernottamento, di cui uno dei due era gia aperto. Doccia grande ma con la tendina da camper al posto del classico vetro, e non credo sia tanto igienico visto che mi si appiccicava sulla pelle ogni volta che mi giravo.
Per finire, colazione sfornitissima e caffè scadente, la macchinetta non funzionava bene (per tutti e 4 giorni?).
Fosse stato un 3 stelle non avrei detto nulla, ma da un 4 stelle onestamente mi sarei aspettato molto di più.