คำตอบจากที่พัก: Dear Freidar2023, Knowing that we have been able to create special memories not only for you, but for your mother, makes us extremely happy. Pietro is honored for the special mention and we can't wait to welcome you back. Warm regards from the House of Astor in Rome, Giuseppe De Martino General Manager
คำตอบจากที่พัก: Dear P153NKbarbaral, Thank you most sincerely for having chosen to celebrate your wedding anniversary at the St. Regis Rome, a place with a deep meaning and memories. We greatly appreciate your lovely comments and we will use your suggestion about the gift delivery as a talking point to improve our Guests' experience. We all renew our best wishes for a future of love and joy to you and to your family. Truly yours, Giuseppe De Martino General Manager
ผู้เข้าพัก
เข้าพักเมื่อ มี.ค. 2024
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 29 เม.ย. 2024
เมื่อพักที่ถนนรีจิส โรมหลายครั้งก่อน (และหลังจากฉลองฮันนีมูนที่นั่นเมื่อ 20 กว่าปีที่แล้ว) ภรรยาของฉันและฉันจะกลับมาอีกครั้งในเดือนหน้า แม้ว่าโรงแรมแห่งนี้จะเป็นหนึ่งในโรงแรมที่สวยงามที่สุดในโลก แต่ความสัมพันธ์ของเรากับ St. Regis Rome ก็มีส่วนสำคัญต่อบุคลากรของโรงแรม ปิเอโตรเป็นบริกรที่ดีที่สุดในยุโรปและทำให้เรารู้สึกพิเศษอยู่เสมอ เขาอาจเป็นเหตุผลสำคัญที่สุดว่าทำไมจึงกลับมาที่เซนต์รีจิส สำหรับห้องสวีทของเรา Elisa Pirone คอยดูแลทุกความต้องการของเราอยู่เสมอ ต้องขอบคุณคนอย่าง Pietro และ Elisa ที่ทำให้โรงแรมแห่งนี้เป็นตัวเลือกอันดับต้นๆ ของเรา เราแทบรอไม่ไหวที่จะกลับมาในอีกไม่กี่สัปดาห์
คำตอบจากที่พัก: Dear Gretchenw950, We enjoyed reading your feedback and we greatly appreciated that you mentioned the strategic location of our hotel, away from the most crowded streets. We are sorry if during your escorting the light and coffee maker functionality was not clearly explained to you; thank you for mentioning, we will reinforce this instruction internally. Until we have the pleasure of welcoming you back, Truly yours, Giuseppe De Martino General Manager
We stayed here overnight after a recent Mediterranean cruise and had an excellent stay. We arrived very early, around 9:30 am. We were greeted by warm welcoming staff. Our room was not ready, but this was expected given the early hour. We were offered a welcome coffee after check in, and we received it with the most delectable cakes. A great start! I had emailed with the concierge Mario beforehand for morning tour options. He prearranged for us a private “Art and Food” golf cart tour of the city. The guide arrived right on time at 10:00 am, and we had a wonderful relaxed tour of the city. (See separate review). We arrived back to the hotel around 1:30 pm, at which time our room was ready. I am a Marriott ambassador elite member, but I never take anything for granted. I had booked a regular Superior room since they appeared spacious, but I also requested an upgrade with my available upgrade credits— even though my status should automatically afford me an upgrade. We were given an upgrade to an Imperial King room that was impressive. It was a huge space with a nice sitting area, a large bathroom, two luggage racks ( yes!), and a great mini bar with coffee, tea, premium liquors, and select wines. (Amarone wine??? !!! Quality choice!) We were celebrating our wedding anniversary, and we had congratulatory notes and welcome treats from the hotel and on behalf of my Marriott ambassador, including a bottle of champagne, rose petals on the bed, fresh cake, chocolates, and flowers. A beautiful presentation that was most appreciated. The bed was beyond comfortable. The bathroom soaps and lotions, etc. smelled amazing. There was a towel warmer. The robes and slippers were thick with good quality. The room had absolutely everything you could ever want in terms of luxury. My husband commented that it was one of the best hotel rooms we have ever stayed in. The decor in the hotel is elegant. The lobby with adjacent restaurant and bar is beautiful. We had dinner at the resturant since we were departing early in the morning and wanted something convenient. The food was tasty, although nothing special, but the service was top notch. Overall, we had an enjoyable stay. The hotel lives up to its 5 star St Regis name.
แปล
6/14
คำตอบจากที่พัก: Dear EW-MMD, It was such a pleasure reading your feedback! All the team is touched by your meaningful recognition and joins me in expressing our gratitude for the time that you have taken to share your impressions with us. We hope you will return soon, hopefully for a longer experience as we can't wait to make you feel even more special. Kind regards and happy Festive Season, Giuseppe De Martino General Manager
eigmenxl
เข้าพักเมื่อ ต.ค. 2024
ครอบครัว
5.0/5
เลิศมาก
โพสต์เมื่อ 20 พ.ย. 2024
I was very satisfied with my stay at the St. Regis Rome. I stayed there with my family for a holiday. It’s truly one of the best hotels in the world. The staff are extremely nice and the breakfast is outstanding. Maybe the only thing I think could be improved is that the breakfast offers a la carte items to order, but otherwise everything was outstanding! Will definitely stay here again for a special occasion in Rome
แปล
คำตอบจากที่พัก: Dear Eigmenxl , Thank you for choosing to stay at our private residence with your family and for your meaningful recognition. Please feel free to contact us whenever you plan a new visit and we will make sure to include a dedicated breakfast package in your accommodation so that you may enjoy a leisurely breakfast without ordering à la carte. Looking forward to create another worthy experience for you and your dear ones, Kindest regards, Giuseppe De Martino General Manager