De kamers waren eenvoudig, maar meer hadden we voor deze trip niet nodig. Goed ontbijt. 's Avonds heel lekker gegeten en op het terras was het heel fijn vertoeven. Pal in het centrum van Roermond en heel dicht bij de Outlet shopping. Overdekt parkeren wordt gratis aangeboden op een nabijgelegen parking wat een grote luxe was.
This hotels in a good spot near bars and restaurants, its clean the rooms are nice and it's got good parking. However the customer service is very poor. Usually (Ive stayed s few times) you have some disinterested youth at reception who can barely focus on you, your needs, your booking etc. Inattentive poor service basically in fact almost almost rude.. for the management of this place. It takes very little for your staff to be attentive - its free and makes customers feel welcomed and not like they are a distraction from Tik Tok...
This was the dirtiest hotel that I have stayed in for a long time. The room was spacious, not overlooking the water as booked. The carpet was covered in old coffee stains. The manageress advised me, when I complained, that the hotel was very short of funds and therefore had no money for cleaning carpets and other furnishings. ( this made me question whether she was a manageress as it’s not the sort of conversation to have with guests) we stayed as we had unpacked but consequently did not eat in the hotel as we were unsure of the cleanliness in the main building. The hotel presents itself as a luxury stay, however, the basics are not taken care of. Checking out receptionist was horrified that we had such a reception at the check in.