รีวิว Windsor Tower Hotel

I recently had the unfortunate experience of staying at Windsor towers /barra da Tijuca -RJ, and it was an absolute disaster from start to finish. The hospitality provided by the staff was nothing short of abysmal. They seemed disinterested and lacked any sense of professionalism, leaving me feeling unwelcome throughout my stay. To make matters worse, the hotel had the audacity to charge fees for the utensils (knife and fork ) . I was shocked to find out that they don't provide a iron charge me extra just for providing an iron, for simple minor touch up , amenity that should be readily available in any decent hotel., instead charge laundry service fees , they also not provide an adequate luggage stand for luggage storage . But the most frustrating part of my stay was the never-ending issue with the door key. It malfunctioned repeatedly, forcing me to make several trips to the front desk for assistance. It's infuriating to deal with such incompetence, especially when you're already tired from traveling. What adds insult to injury is that the management showed no concern for these issues. There were no apologies or attempts to rectify the situation. It was as if they simply didn't care about providing a pleasant experience for their guests. In fact they blame us for the door key malfunction. I would strongly advise anyone considering a stay at Windsor towers to think twice and look elsewhere for accommodation. The lack of hospitality, exploitative charges for basic services provided at not charge at any other hotel, it seem like they were trying to squeeze every last penny out of their guests, plus the malfunctioning door key make this hotel an absolute nightmare. Save yourself the frustration and disappointment and find a more welcoming and competent establishment.