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Our experience at Promenade Hotel in Riccione was completely ruined by the behaviour of the General Manager (Sara C), who was shockingly rude and unprofessional. Never in my years of travelling have I ever known a manager to be that offensive and to put the phone down on guests. When we raised a genuine complaint, she was arrogant and dismissive. Despite repeatedly asking to meet her over several days, she refused to make herself available. To make matters worse, our room was very dirty — clearly not cleaned to an acceptable standard. This is not the type of management or cleanliness you expect from a hotel claiming to offer 5 star hospitality. If you’re looking for a pleasant stay in Riccione, I strongly suggest skipping this hotel entirely and booking at Hotel Des Baines, just two minutes down the road — the difference in service and quality is like night and day and the management are delightful :)

Excellent property, Doting Staff and just oveayrall a great place to stay. Room is large and modern with good Air conditioning. Every single staff member I encountered was pleasant and eager to help. All dining experiences were amazing. Good wine selection through out the property. Spa staff was pleasant and treatments were very good. Drivers were so helpful and there were enough english speaking staff to meet our needs. ( riccione is not really. a place for Americans so having english speaking staff is both helpful and appreciated but not really expected) .

Great hotel, right on the beach with great facilities and fabulous decor. Friendly staff and superb breakfast. We really enjoyed it!

When they say limited sea view they do mean limited haha. Had to go out on the balcony. Had a good stay though.

Excellent location. New ,clean and very comfortable. Excellent breakfast buffet. Great service

Wonderful Hotel at a reasonable price. EXCELLENT Included breakfast buffet! Super clean, great location, fantastic heated Pool, and highly professional and courteous customer service.

Quite noisy in corner room on balcony

The Hotel: relaxing, new and elegant facing the sea. Clean, luxury and comfortable rooms. Restaurant 6th Floor: amazing. Roof Top 7th Floor: incredible and romantic sunset drink. Fantastic sushi. Service: very friendly. Always smiling people.

It’s brand new beachfront hotel with a nice modern decoration. Front desk staff was very kind and friendly. The breakfast is at the top flor with stunning views.