Under average hotel, the staff are very friendly and willing to help. But the room is so small that it is far below the average. Breakfast is provided with a lack of choice. Generally speaking, it is not worth it.
This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.
I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.
We had an extremely pleasant stay and will definitely consider this hotel again the next time.
Great location, friendly staff and the room had everything we needed.
The free coffee & tea in the lobby was a very nice touch too, especially in a city as expensive as Reykjavik!
I also appreciated that guests are giving the opportunity to opt out of room cleaning and are given a drink voucher for the hotel bar in return.
The Reykjavik EDITION sets a new standard of luxury in Iceland's capital. Set against scenic mountain views on the Old Harbour, the luxury hotel is conveniently located adjacent to Harpa, the landmark concert hall and conference center, and is just steps from Laugavegur, the main shopping street in downtown Reykjavik. Alongside 253 rooms is a collection of distinct restaurants and bars, including the 7th-floor Rooftop at EDITION, which is an ideal spot from which to enjoy the bright summer nights as well as the spectacular northern lights in the colder months. There is also a series of flexible meeting and event spaces, a nightclub, and a pioneering social spa concept with a bar. The perfect location from which to explore Iceland's natural wonders, our 5-star hotel in Reykjavik is a vibrant new addition to the city's growing allure as a cosmopolitan destination.
ผผู้เข้าพัก2023.06.12
Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it
This guesthouse is in a great location , near a bus stop , right across the street from the lovely Hallgrimskirkja Cathedral and the Jongsson Museum/Sculpture Park , and within walking distance of city center sights. While the room was small and spartan , it was suitable for my wife and I. The breakfast was , again , not a lavish as some others on our tour of Nordic countries but it was very nice . The staff were very helpful and amiable. While the price was high compared to comparable hotels on our trip , it was reasonable for Iceland accommodations.
TTeacher HarryLayout of room was kind of strange. The bed is on a weird platform that might be difficult to navigate for less agile people, or those who are sleepy or otherwise impaired. Bathroom was overly small.
It has a kitchenette, but no microwave. The location is in the heart of the most touristy part of Reykjavik.
This is the third hotel I’ve stayed in while traveling to Reykjavik. The others, both lower priced, were not afflicted with the smell of sulphur (rotten eggs) in the water. It is possible to filter this out, and a person paying the price this hotel is asking should be able to expect better quality water.
If you want to be in the thick of the tourist action and don’t mind smelly water, this place is OK. Otherwise…
ผผู้เข้าพักKex… Ugh such a frustrating review to write. I really wanted to like the Kex hostel it has its good points, but overall was the worst hostel stay I have had in Iceland. I’ll give you my very detailed opinion. The Bad… -Lacking in the toilet paper department!!! We were on floor 4 there were several private bathrooms with showers and also separate locker room style bathrooms. At 7:30 AM I ran to the bathroom after finishing my business realized there was no TP! Ugh. Anyway afterwards I looked through the different open stalls with toilets. Only 3 toilets on the whole 4th floor had TP! To me having adequate TP is an essential thing. The bathrooms weren’t restocked until 10AM ish. And we aren’t even in peak tourist season. We mentioned the issue to the staff and they said “just call next time you need something” kinda hard to “just call” when you have already done your business in the bathroom and you need something to wipe with! They need to have staff check the bathrooms more frequently. -The kitchen is sad in the “equipment” department. One of the reasons we stay at hostels is to cook our own food. Maybe they are trying to push buying food from their restaurant. I get that they get a lot of traffic. But the cooking pan selection is -Terrible- nasty old pans that the thrift shop would discard. Janky handles, and interior coating mega gouged out. Don’t come here expecting to cook at least on level 4. -No way to make coffee!!! Again they probably want you to pay for their breakfast. But there is no option to make coffee. No coffee pot, machine, or way to make a filter pour over etc. Don’t bring coffee grounds expecting to make your morning brew. There was an electric kettle, but again no way to make coffee unless you brought instant. -The showers need a good bleach and scrub. The walls had black mold growing on them. Considering the fact that Kex was our most expensive hostel in Iceland (we paid 20,906 for a private double, with linens, and shared bathrooms…or $153 US) compare Kex to the Svjarborg in Stykkisholmer $90 US or Halfdan HI Hostel $63 US ( in both we had a private double & shared bath) but both were awesome and had a fully equipped kitchen with decent quality pots, options to make coffee, and plenty of toilet paper. I understand that being in the city we can expect to pay more. BUT I expect that price to include: -enough toilet paper -a means to make coffee -decent cookware. The good… -The location is great. Easy walking distance to the main shops/streets. And the ocean right across the highway. -Awesome “vibe” cool decor, lots of couches/lounge areas. -Entertaining/Social. In the evening there was group song trivia in the main area, and in another a live band. -Our room a private double with shared bathroom was large, and we slept well. (Note: I have never stayed in a “quiet” hostel so I always travel with a sleep soundtrack on my phone and a melatonin) -The staff was all polite In conclusion, I have traveled on 4 contine
AAppleCrazyWe really enjoyed our stay here . We had stayed before in Feb 2020 and were delighted the hotel was every bit as good as before if not better . The staff are friendly , the rooms are very clean and comfortable and the breakfast is very nice too with everything you need . We also like the location of the hotel . It’s near bus stop 13 for tour /airport bus pick ups as well as being walkable from the BSI bus station . It is also easy to walk to the main shopping streets and restaurants and just a little further to the harbour . The shoreline walk is also just a short walk away . At the hotel we also liked the Green Policy they have for housekeeping along with the recycling bins in the bedroom . The hot water does have a slight sulphuric smell but that’s to be expected in Iceland and there is plenty off it and it’s lovely to shower in . Breakfast is generous and has everything you need along with an option to pay to make up a lunch . When we visit Reykjavik again we will definitely be staying here as it’s good value , warm , comfortable , relaxed and provides a homely base