"The location is perfect. There’s a connected shopping mall. Many ABC marts and restaurants nearby. The beach is so beautiful. The swimming pool is good too but close a bit early at 7 pm. The room cleaning is not satisfying. Hairs still on the floor after cleaning. The hotel is quite old. I strongly suggest to change all the towels. Too old."
"Times are hard in Guam these days. Lots of hotel rooms and almost no tourists. Holiday Resort is one of the least expensive hotels but you get what you pay for including a huge place that has seen better days. The place is not well maintained and that was frustrating. The ocean view is VERY nice but I had to ask for towels on two of the three nights we were there. The staff is VERY friendly and competent but the boiler is broken and so there is only lukewarm water in the bathroom. The thing that bothered me the most was that the list of amenities has not been updated. There is no more breakfast buffet and forget coffee in the room. The elevators did work. When I called the front desk because my walls were shaking to the unbelievably loud music coming from the next room, Security came up immediately and told them to turn it down. I wish this hotel the very best since the service was good and the workers were trying their best but I will skip this hotel the next time I'm in Guam which will be in a few more weeks."
"Excellent location to relax and enjoy the ocean view from where we stayed. Since our vacation was during the Holy Week, the ocean breeze and the waves played ambient sounds for my early morning prayers from the hotels balcony. The whole day was spent strolling around the commercial places which was a stones throw away from the hotel. Nice place to window shop and to buy some stuff for souvenirs. Though I didn’t have much time to go swimming because of the unpredictable rain, I had spent my afternoons waiting for the twilight as the sky dusked and captured the panoramic sunset images in my brain. As for the food, I haven’t tried the hotels restaurant the whole time. It was more fun to explore a good deal of restaurants and diners nearby. Stayed 4 nights at Hyatt and the place is recommendable. Ideal place for family vacation if your goal is to relax, unwind and bond with family and friends."
"We were welcomed by friendly staff at 5AM. Our accommodation comes with daily buffet for 4 pax and access to their waterparks. The buffet spread is great with a lot of options even for kids. Menu changes every 2 days.
The hotel feels a bit old with carpeted floor. Room can be more comfortable is pillows are not too soft. We requested for additional pillows since only 1 is provided per guests. Daily make up of room is available which is awesome.
Staff are the best. Special shout out to Nelson - bfast staff who made our stay extra special.
Location is a bit fast from downtown. So better to get a car rental and take your dinner before heading back to the hotel.
Waterpark is okay, beach is under renovation though. The side party event for hotel guests is a nice way yo end our stay."