This place is just fine…I was initially weary after reading the TripAdvisor reviews. However, this was where United sent me when they delayed my flight and put me up for the night. This hotel isn’t the Ritz, nor is it trying to be. However, the rooms were clean and perfectly functional for a night or two. The lady at check in was polite and efficient and got us settled in even though it was almost midnight when we got there. It’s about 15 minutes away from the airport so factor that into your equation. Other than that, the property is starting to show its age but again they’ve done a good enough job of maintenance. It is a Sonesta brand hotel so adjust expectations (typically a notch or two lower than Marriott/Hilton/Hyatt but comparable to a midrange/nicer Choice Hotel).
The room itself was wonderful. The young woman at the front desk was extremely rude toward my partner and I and so was the guy who was on the computer next to her. When I walked up to the front desk, I greeted the woman - said hello and good morning and smiled… she just looked at me and ignored my greeting. When I told her what I was there to do (exchange my room keys for new ones since we decided to extend our stay) she continued to be standoffish & unwelcoming. When I asked her for a receipt for the extra days I paid for she said she could give one to me after we checked out of the hotel. I then asked her for an invoice because it doesn’t make since that I can’t see what I’m being charged by the day until I check out. She then said she could email the invoice to me and I told her I would appreciate that. The guy standing next her at the computer (not a front desk employee) kept listening into the conversation and making rude facial expressions multiple times during the interaction. When she finally gave us the new keys, she just handed them to me and said nothing, no “here are your new keys” no “here you go have a nice day”…. No words at all and looked at us like we were something dirty she wouldn’t want to touch. Then when we left and headed towards the door… I turned back 5 seconds later or so and and saw her smiling at the guy and talking about something and that’s when I said, “You guys are being really weird…” They froze and the guy said, “What??” I repeated myself and they didn’t really say anything. It’s hard to describe the incident online but it was deeply unsettling. She shouldn’t be front desk staff if she can’t be kind and or respectful to guests. The staff who were there when we checked in late at night our first day at the hotel were great and we really appreciated them. The place is kind of bougie which I wasn’t expecting at all because we stayed at a Sonesta in Arizona and the vibe was way better - relaxed, welcoming, etc…
Positives - room was very spacious and the property was located close to shopping and dining as well as the airport. Nice pool area and outside seating area near grill. Laundry facility had four washers and dryers that accepted credit cards as payment. Super helpful! Negatives - Our room was right next to railroad tracks that had freight trains passing at all hours. It definitely interrupted our sleep. We found spiders and crickets in one of the bathrooms. The shower stall was a really stupid design. The shower head pointed at the door so you had to move it off to the side until the water came to temperature and you could get in. You couldn't move it back once you were in because the shower door didn't stay closed. Worst/cheapest design I have ever seen! Didn't care for the complimentary breakfast. Hot foods (eggs, potatoes, sausage) were prepared with a southwest flair so too spicy for us. Why not serve plain and have hot sauces available to add for those that wish to use it? Not much of a selection of other items to choose from either.