My experience in hotel circus circus is fine.
The lively atmosphere and entertainment show. Comfortable staying A fantastic choice for anyone looking to combine comfort with entertainment in their hotel stay.
Raf from valet was great! He was very polite and kind. He brought our vehicle very quickly. All of the valet attendants were nice and wanted to help us as swiftly as possible. Raf even went to close my car door when he saw I couldn't reach it, I had already shut it but I definitely noticed his attentiveness.
It's been a while. I checked into this hotel in Dec 2023. But I still remember the fee vividly. The manager charged me $32 for the minor blood stains on sheet due to my daughter's nose blood. I attached the pictures here. I was not happy and called the manager and she said it was following the guidelines and protocol and no refund. It was my first time to charge such a fee and ironically I've been a diamond member of hilton for years. In the end I complained to Hilton Corp and it sent me the check of $32 after a few months. I believe many other parents may face similar situations, not all of whom have time or efforts to defend their legitamate rights as consumers. So I tell my story here on Tripadvisor as I just did on google review. And for sure I will not stay there any more.
SsproutywomanWe are here because of a Dr appointment and surgery so early morning appointments with doctors in walking distance it was the perfect choice. We got a smaller room, 1 king bed and our room includes a kitchen, actually has a refrigerator, microwave, small top burner stove, sink, coffee maker and is dog friendly. We’re here for 2 nights and it’s very convenient ,comfortable, clean, very nice staff, breakfast room, all good. We’ll be back for 2nd round of surgery in 2 weeks and already made our reservation
Don't be fooled by the pretty pictures of this property, it is a very dirty property. The common areas had food left on the floors for several days such as cereal, outdoor trash areas were overflowing and the floors in the main area and in the kitchen areas of the room were sticky. The free breakfast isn't meant to be a gourmet meal, but this was sad. There were a few pieces of bread, cold English muffins and a cereal bar. By far the worst part of the breakfast was the eggs. They were cold and apparently they take them out of the fridge and plop them into a warming pan and let them sit and basically they are cold and don't warm up. The rooms themselves are decent in that the space provided is generous. We had two bedrooms and a total of five hangers. The pillows are flat, like I've never seen before. The windows had stoppers in them and could only be opened slightly, and the window sills were full of dust and dirt. They were gross to touch. The bathtub felt like it was going to fall through the floor, it felt very unstable. This property used to be a Residence Inn and it's now part of Sonesta ES and their brand is very nice and I had high hopes for this property. Stay away from this property, do not stay here, it's a mess and feels like it's being neglected. . I've reached out to Sonesta and they take feedback very seriously, if you've stayed here please let them know your experience so they can help this property reach the standards of Sonesta.
The nastiest motel in Reno. Bloody spit/phlegm on door, no light when you walk in, carpet needed vaccum, sink dirty, kleenex box had beard hair on it and was half way opened, they stuck kleenex back in box, dirty black towels, tub black dirt, corn flakes and toilet paper floating in tub in 6 inches of water, no lighting when I walked into room, lamp needed to be replaced...lamp finally replaced at 11 pm. Was a nightmare.. and couldnt even take a shower in the morning. Don't let the pic posted fool you...it's filthy.