The girl at the front needs to go back to etiquette school. Or at leastlLearn to laugh. My room was on the 6th floor. When I got there I couldn't get in the room so I had to return to the front desk to get the card properly done. When I plugged in the electric kettle the electricity all went off. The lights were fixed but the electrical plugs still didn't work so finally I was given a new room. There is a washing machine on the seventh floor for which you need to use a QR code.