I finally had a few days off work and wanted to plan a mini vacation. I have been to the Sheraton Four Points for events in the past and decided to select this hotel for my getaway. I first want to congratulate the GM, Craig Holt on his amazing team! He obviously leads by example. My experience from check-in to check-out was flawless. The Front Desk team was cheerful and informative. We spent time at the restaurant, pool, lobby bar, and the outside bar which had music and amazing appetizers. We also saw beautiful fireworks over the Peace River during our stay. I would recommend this property for one night or 2 weeks. I know, I will be back. See you soon.
We arrived around midnight after flying in. The receptionist was very friendly and courteous. When we entered the room, it smelled strongly of sewer gas. With it being so late already, we did not want to go look for another hotel so we turned on the ac/fan on high and dealt with it, waking up with headaches the next morning. Upon opening the shower curtain, we also noticed mold on the shower tile grout in several areas. Absolutely would not recommend staying here.
I am responsible for booking hotels for my employees, and I highly recommend this hotel. The staff is amazing, and Michele at the front desk is particularly helpful. She is friendly, knowledgeable, and always goes above and beyond to ensure that our business needs are met. I appreciate her assistance in providing special rates for our company. Thank you for your excellent service!