Perhentian Marriott Resort & Spa

โรงแรมแห่งนี้สวยงามมาก เป็นโรงแรมใหม่เอี่ยมแต่ได้รับการดูแลเป็นอย่างดี และพนักงานก็เป็นมิตรและให้ความช่วยเหลือดีมากที่สุดเท่าที่คุณเคยพบมา อาหารก็อร่อยและทำได้ดี! ฉันใช้เวลาทั้งวันอยู่ที่สระว่ายน้ำและน้ำก็ยอดเยี่ยมมาก มีวิวทะเล น้ำแข็งฟรี และทุกอย่างที่คุณอยากกินและดื่มริมสระว่ายน้ำ ฉันอดอาหารในวันแรกที่ฉันมาถึง และพวกเขาให้ซูฮูร์แทนอาหารเช้า แต่พวกเขาส่งมาที่ห้องของคุณ ฉันกินอาหารไป 2 ถาดเต็มและกินได้ไม่ถึงครึ่งด้วยซ้ำ ดี

The experience at Perhentian Marriott was a rollercoaster. Firstly, the initial service and welcome we received was excellent. The clean private jetty,  clean and comfortable ferry, baggage handling and the buggy service straight up to our room in the hotel was a very warm and pleasant welcome. The hotel staff explicitly told us to buggy everywhere in the hotel.  Next, came the troubles. The room was beautiful (don’t get me wrong) but poorly refreshed for our stay. The usual menu/file was empty with nary any instructions or introduction on how to call for a buggy or the breakfast timings etc. usual stuff you’d find upon reaching the hotel room. The fridge was unclean and bath essentials not topped up. We called for housekeeping not wanting to let it spoil our vacation. After a sumptuous dinner (the hotel dinner buffet is actually really good sans the fact that they don’t tell you that the drinks counter is payable), we returned to dirty linen right outside our door (they removed the towels provided and did not replace we were left without towels) and opened water bottles in the cupboard. That’s not all, the water heater was down and there was no communication from the hospitality staff when the engineering team is fixing the heater or if it has been fixed. (We only found out they restarted the heater after we initiated a follow up with the team). The next day, as I attempted to take a bath I turned on the bath water and out spurted 100% hot water that scalded my knee. I called for burn cream and the hotel reception told us they did not have a first aid kit and instructed us to head to the store to purchase. No follow up on the matter and no acknowledgement of the issue is made from the team. It was a constant issue of us turning on the water (right in the middle, not hot not cold) for the taps and showers to spurt 100% hot water and us avoiding it.  The only redeeming point is that every restaurant, every in person staff we encountered from the buggy services to the pool side staff to the restaurant waitress everyone was lovely and warm.   (P.s. the route to long beach is fret with rubbish and flies)

The service is superb. The Marriot ferry is free for guests from Kuala Besut to Perhentian and vice versa, and it’s very comfortable. We stayed at a sea view room. My family love the room and view and the bathtub. Staffs are very polite and helpful. You will not regret your stay here.