Club Regina Puerto Vallarta

Todo super solo recomendaciones cuando llegue el cuarto tenia un olor muy fuerte a caño pero fui y pedí el favor de que lo arreglaran y si lo hicieron detalles solamente pero si estuvo bien la estancia, si lo recomiendo algo caro pero está bien

Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes. El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar "en casa". La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima. El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables. Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar. La comida es muy buena, y aunque el precio es poco alto, vale la pena quedarse en el hotel a comer. Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables. Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!

Wonderful Experience at Club Regina! We just got back from a stay at Club Regina and honestly, we loved it. Right from the start, the staff were so friendly, polite, and genuinely helpful — it really made a difference. The location is amazing. You can watch the sunset every evening and it’s just beautiful — one of our favorite parts of the trip. Breakfast was another highlight for us. Every morning there was a delicious spread with plenty of choices, and everything we tried was fresh and tasty. It’s true that the property is a bit older, so there were a couple of small hiccups here and there. But what really impressed us was how quickly the management stepped in to help out and make things right. Big thumbs up to them for caring so much about their guests. Overall, we feel Club Regina gives you excellent value for what you pay — great service, stunning views, and a warm, welcoming vibe. We also want to give a special shoutout to a few people who made our stay extra special: • Rene and Alexis — the chefs who made every meal so good. • Carla and Antonio at the front desk — always kind and ready to help. • Damien, the activity manager — he kept things fun and lively. • Adriana Sanchez, the general manager — it’s clear she runs a great team. We really appreciated everyone’s effort and can’t wait to come back. Highly recommend!

Disappointed with rude staff and the condition of the rooms. Room was NOT ready. After waiting almost 2 hours past 4pm, we gave up and went to dinner.As stated before this ruined my husband's 75th birthday celebration. Door knob on bathroom door falling off. Promised to send someone to fix but no one ever showed up. Got a call from "Daniel" who tried to address these matters and he too was "supposed" to get back to us but we never heard from him again either. Also the rooms had awful sewer odor and mold. Our bathroom actually had soap suds coming out the drain in the floor. Overall, will not consider staying here again. One more thing...staff made us feel inferior and unwelcomed because we bought this vacation from Expedia/Orbitz and we were not Raintree Members. Maybe they should only accept their members and stop insulting non members.

Good place for families The friendliness of the staff can't be beat. The meal choices and prices are great at both Inizio and at the pool bar/restaurant. A little issue with birds at Inizio. Upkeep of the property exterior is excellent; however, the rooms are feeling a little tired in my opinion. Overall good experience. I will come back next month.

I liked how we were able to stay together in one room. We are a family of six and we felt very comfortable and safe.