Relatively new hotel which is kept in excellent condition. Rooms have lovely views and breakfast is excellent, although 1 day of the 5 we stayed they did struggle a little to keep up with demand. Best part: The pool! Great to finally have a outdoor pool with a view in the city! They do need to have some umbrellas though as it is South facing and the sun is relentless. Especially a concern with young children. Also the floor in the pool area is extremely slippery when you have wet feet. There is also a top quality shopping mall on site with some fabulous food choices. Staff were very good indeed! My only gripe was they ran out of English Breakfast Tea Bags so I had no tea for the last 2 days... but that's my own fault for being English!
On the first morning of our stay, we woke up with our bodies completely bitten by bed bugs. When speaking with the manager, Mr. Marco Aurélio Costa, he dealt with the situation as something common and implied that we were exaggerating. We spend extra money on booking another hotel at the last minute, transport between hotels and laundry and on cleaning and disinfecting clothes, suitcases and other belongings (because bedbugs spread to clothes and suitcases, running the risk of taking them home with you and result in an infestation), not to mention the time and energy spent on our vacation in the almost 40 degrees celsius temperature of Porto Alegre. At the end of the discussion, the Manager insultedly expressed “We are already refunding the daily rate, what more do you want?” Na primeira manhã de estadia acordamos com o corpo inteiramente mordido por percevejos (bed bugs). Ao falar com o gerente Sr. Marco Aurélio Costa, o mesmo lidou com a situação como algo corriqueiro e deu a entender que estávamos exagerando. Gastamos dinheiro extra ao reservar outro hotel de última hora, transporte entre hotéis e lavanderia e com a limpeza e desinfestação de roupas, malas e demais pertences (porque o percevejo se espalha para roupas e malas, correndo o perigo de levá-los consigo para casa e resultar em um infestação), sem mencionar o tempo e energia desprendidos de nossas férias no calor de quase 40 graus de Porto Alegre. Ao final da tratativa o Sr. Gerente expressou de forma insultuosa “Nós já estamos devolvendo o valor das diárias, o que querem mais?”.
We visit Porto Alegre once or twice a year and usually stay in Laghetto Viverone but decided to try here for a change. We had booked an apartment with balcony a number of months before. However the day before we arrived (after the 24 hour cancelation policy ended) we received a message saying the hotel was under renovation and please excuse the noise. Found this very odd. We arrived and parked in the very small car park underneath the hotel. First impressions were not great, the lobby really looked like it needed updating. We had to wait a few minutes as our room wasn’t ready (it was already 3.30pm). Our room on the 7th floor and was very rough around the edges. There were cobwebs all over the ceiling and scratches and stains were very noticeable. The safe didn’t work, so we needed to call maintenance which came quickly and fixed it. The breakfast was fine. We walked to the pool to have a look but again the facility seemed very dated. The noise started at 9am the next morning but as we were already away it wasn’t a huge issue. It seems the hotel should really close for a few months and do this renovation as it’s badly needed and reopen once complete, without guests staying throughout as it’s leaving a bad impression. The location is certainly one of the best in the city.
Quando precisamos ir a Porto Alegre não consideramos nenhuma outra opção que os hotéis Laghetto. O Viverone Moinhos fica muito bem localizado, em bairro tranquilo e além do conforto e cuidados com limpeza, gostamos muito da arquitetura. Eles mantiveram a Casa histórica como recepção e restaurante e aliaram bem o moderno com o antigo.
It was a comfortable experience. The location was very close to the Airport thus making it easy together to your flight in a timely manner. While there was repetition in the menú, the taste was very good. The staff was very curteous and pleasant despite the language barrier.
Ótimas acomodações, modernas e espaçosas e uma equipe de atendimento muito bem treinada. Café da manhã muito bom, buffet bem variado e cozinha também muito boa. Preço da diária com excelente custo benefício. Não conhecia esta rede e gostei muito.
If you travel for fun, then the price and the enviromento is fine.But if you travel for business, this is one of the worst hotel I have experience, the receptionist has really bad atitude, they dont speak english and they descriminate foreigners. Second, they dont know how to make an invoice correctly with the CNPJ. They misspelled the name or not putting the whole adress correctly. And when i ask to change, they complain and give a bad atittude. I will not reserve this hotel for any of my clientes anymore. If the hotel wants to grow, the receptionists need to receive proper training once in a while. But
ผผู้เข้าพัก5 um bom Hotel acomodações boas bom estacionamento,quartos amplos cama boas ,bom atendimento dos funcionários pessoal da noite tem todo cuidado pra quem chega muitos atenciosos,serviços de limpeza muito bons e tem um café da manhã bom e localizado numas das principais avenida de Porto Alegre fica próximo do aeroporto,e tem um bom custo benefício gostei do hotel.