Novotel Port Harcourt

Apart from not refunding me when I booked a day early by accident, ok

No bottled drinking water in the room, apparently to save plastic use. While noble, it's terribly inconvenient for guests to leave their rooms to walk down to the elevator at 2am when thirsty. Mildew smell and mold on the walls.

房間偏小，桌子不大，熱水不夠，床單破色，沒有轉換插頭，最好自帶轉換插頭。也要自帶牙膏牙刷。自助餐要19200奈拉，中國人是吃不來的。

Check in was very slow. 20 min to check me in. Resturant also slow. 1 hour to bring 1 pizza. Frendly staff. Rooms are worn out

I have known and used Novotel for over 20 years. It is a good hotel. For about 10 years I had not visited Port Harcourt. So it was a surprise when business forced me to stay over in Novotel due to flight cancellations. I was happy I did. It was such a wonderful experience at the restaurant the evening I came. The staff at the restaurant was particularly courteous. She demonstrated professionalism and was keen on making my stay enjoyable. Given the situation we have in Nigeria where staff don’t take their jobs seriously, I was amazed how this was an exception. She was ready to go the extra mile to ensure my comfort. I had no choice than to enquire of her name and background. Her name is Victoria Edoziem with degree in Business Administration. She clearly demonstrated she knew her job. Having traveled globally, I can know staff that is an asset to an organization. Clearly Victoria Edoziem is an asset to Novotel Port Harcourt. Because of her, I am ready to give Novotel 5 star.

Wow it's been amazing I and my family spending days with Novotel portharcourt , one of the laundry attendant named MEELUBARI and house keeping attendance called NKE CHI has been so caring and concerned about me and my family's comfort . My experiences with Novotel was like no others

I love everything about this place, the clean rooms, surrounding, good food and above all the security and safety of guests. Thank you

My stay at this Novotel hotel was an unmitigated disaster. I arrived on the same day I booked, and was immediately struck by the overpowering mouldy smell when I walked into the elevator. Things only got worse when I entered my room, which was in a state of disrepair. The rug was stained and worn, and the decay was palpable. I knew I had to get out of there, so I contacted ******* to request a refund. But the hotel refused, leaving me stuck in for five days. The WiFi was nonexistent, the towels and sheets were old and even the toilet paper was the cheapest in the market. And if all that wasn't enough, I saw cockroaches scurrying around during breakfast. I'm still trying to wrap my head around how this hotel managed to get such glowing reviews and if this reviews are legitimate. After spending four weeks in Europe and two weeks at the Best Western Oxbow Lake Yenagoa, this experience was a rude awakening.

The hotel requires significant renovations. The rooms emit a moldy and damp odor, and the towels are well past their "use-by" dates. Upon entering the elevator, I was immediately overwhelmed by a foul stench. I realized then that I had made a mistake in choosing to stay here. My decision was primarily based on the hotel's name—Novotel. There was no internet access throughout my five-day stay. I requested a refund after seeing the poor condition of the accommodations, but my request was denied, despite having booked the hotel on the same day I arrived.