Absolutely beautiful excellent service beautiful location and resort of my choice for sure
Clean food amazing
Reception luggage everything
Can’t complain about anything
Thank you
แปล
Mirza
เข้าพักเมื่อ ม.ค. 2024
อื่นๆ
2.0/5
โพสต์เมื่อ 15 ม.ค. 2024
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
แปล
Natasha
เข้าพักเมื่อ ธ.ค. 2023
อื่นๆ
3.0/5
โพสต์เมื่อ 28 ธ.ค. 2023
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
แปล
Virgil
เข้าพักเมื่อ ธ.ค. 2023
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 16 ธ.ค. 2023
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
แปล
Bindi
เข้าพักเมื่อ ธ.ค. 2023
หวานกับคู่รัก
4.0/5
ดีมาก
โพสต์เมื่อ 9 ธ.ค. 2023
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
แปล
Nestor
เข้าพักเมื่อ ธ.ค. 2023
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 15 ธ.ค. 2023
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
แปล
Erin
เข้าพักเมื่อ พ.ย. 2023
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 25 พ.ย. 2023
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
แปล
Sonia Louise
เข้าพักเมื่อ พ.ย. 2023
หวานกับคู่รัก
4.0/5
ดีมาก
โพสต์เมื่อ 14 พ.ย. 2023
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
แปล
Laura
เข้าพักเมื่อ ต.ค. 2023
อื่นๆ
5.0/5
เลิศมาก
โพสต์เมื่อ 29 ต.ค. 2023
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness