1. front desk - there was a problem with my key. the lady in front desk didn't know that repair must be done to both our keys together.
2. cleanliness - one day our room was no set st all, even thou we left at 9:30 and returned at 16:00.
we got a bottle of water, but not every day.
3, maintenance - there was a stuck/clogged sink in the bathroom. the bed had a broken leg.
แปล
คำตอบจากที่พัก: We do regret that we didn't achieve all your expectations. It's important to us know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.We hope to see you soon at Azoris Royal GardenBest regardsFilipe PachecoHospitality Manager
marciamcferreira
ห้องคลาสสิค เตียงแฝด
เข้าพักเมื่อ มี.ค. 2026
คู่รัก
8 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 8 เม.ย. 2026
This was the first time in ponta delgada and the hotel was really well located, amazing breakfast and great indoor. If you’re considering going to Azores I would highly recommend.
แปล
คำตอบจากที่พัก: Estimada Márcia,Muito obrigado pela sua avaliação! Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Royal Garden. Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve nas unidades Azoris Hotels.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager
ผู้ใช้ไม่ระบุชื่อ
ห้องเอ็กเซ็กคิวทีฟ เตียงเดี่ยว 2 เตียง
เข้าพักเมื่อ ก.ค. 2026
ครอบครัว
4 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 4 ก.ย. 2026
Great Hotel in PDL. Location is great. Recommend 100%
แปล
BossMan187
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ต.ค. 2024
คู่รัก
22 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 1 ม.ค. 2025
Great pool and sauna. Room big and very central location. Breakfast was very good.
แปล
คำตอบจากที่พัก: Caro BossMan187,Thank you for your availability to give us your amazing feedback regarding your stay at the Azoris Royal Garden.It is with great satisfaction for us to know that you had an excellent experience at our hotel and we hope to have the pleasure of receiving you in the near future.With kind regards,Filipe PachecoHospitality Manager
ผู้เข้าพัก
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ต.ค. 2024
คู่รัก
1 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 28 พ.ย. 2024
Good value for money but service led a bit to be desired, for instance I asked for slippers and they gave me some but made me go down to get them
แปล
คำตอบจากที่พัก: Dear Guest,I would like to thank you for sharing with us your experience. It's important to know what have been the guests experiences as it will allow us to measure our work, make improvements and changes on our daily performance.Best RegardsFilipe PachecoHospitality Manager
ผู้เข้าพัก
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ เม.ย. 2024
คู่รัก
1 รีวิว
8.5/10
ดีมาก
โพสต์เมื่อ 18 มิ.ย. 2024
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
แปล
คำตอบจากที่พัก: Dear Guest, Thank you for your review ! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.We took good note of all your remarks to continue improving our service and Hotel.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind Regards,Filipe PachecoHospitality Manager
Nadine D.
ห้องคลาสสิค เตียงแฝด
เข้าพักเมื่อ มี.ค. 2024
ครอบครัว
2 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 19 เม.ย. 2024
Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
แปล
คำตอบจากที่พัก: Dear Nadine, We want to thank you for your excellent feedback after your experience with us.It gives us great satisfaction to hear that you enjoyed your stay at our hotel.We look forward to hosting you again soon at Azoris Royal Garden.Best RegardsFilipe PachecoHospitality Manager
Bashbezgranic
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ก.พ. 2026
ครอบครัว
33 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 8 มี.ค. 2026
Прекрасный отель! Отзывчивый персонал, помогли с заказом такси, сразу отвечали на возникающие вопросы. Номер большой. Хороший завтра, кофемашина в номере. Не понравилось отсутствие чайника и чая в номере. От центра города 10 минут пешком. Классный бассейн и джакузи. Сауна немного слабовата по температуре. Понравилось, что для ранних выездов из отеля есть опция ранних завтраков - можно поесть с 5 утра, хоть и в ограниченном ассортименте, но это все равно очень удобно.
Как минус - не очень хорошая шумоизоляция.
แปล
คำตอบจากที่พัก: Caro Bashbezgranic,On behalf of the staff at Azoris Royal Garden Hotel, I would like to thank you for your feedback.It is very important for us to know that you had an excellent stay. It was a pleasure having you with us.We look forward to hosting you again soon at our hotel.From all Azoris Staff,Best regardsFilipe PachecoHospitality Manager
ผู้ใช้ไม่ระบุชื่อ
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ต.ค. 2025
คู่รัก
1 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 7 ธ.ค. 2025
Pequeno-almoço variado e bem servido. Quartos confortáveis e localização central.
แปล
6/8
คำตอบจากที่พัก: Caro hóspede, Em nome de toda a equipa o nosso obrigado pela classificação atribuída e por partilhar com todos a experiência que teve connosco.Esperamos ter o prazer de vos receber novamente no Azoris Royal GardenCom os melhores cumprimentos e em nome da equipaFilipe PachecoHospitality Manager
Ihandd
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ก.ย. 2025
ครอบครัว
6 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 18 ต.ค. 2025
Atendimento excelente, localização muito boa, todo impecável, pequeno almoço bem variado.
แปล
คำตอบจากที่พัก: Caro Ihandd,Thank you for sharing your experience at Azoris Royal Garden. We are extremely grateful for review and for your consideration regarding our work. We promise to continue working hard to differentiate hospitality and to provide memorable experiences to all who visit us. We hope to have the pleasure of welcoming you again. Warm regards,Filipe PachecoHospitality Manager
ผู้เข้าพัก
ห้องคลาสสิค เตียงแฝด
เข้าพักเมื่อ ส.ค. 2025
คู่รัก
11 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 7 ก.ย. 2025
Gutes Hotel, Kostenpflichtige Garage, ausgiebiges Frühstück. Leider wenige Türklinken und viele Drehschlösser(Türgriffe).
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for sharing your experience at Azoris Royal Garden. We will continue working hard to differentiate hospitality and to provide memorable experiences to all who visit us. We hope to have the pleasure of welcoming you again. Warm regards,Filipe PachecoHospitality Manager
Benvinda Lourenço
ห้องคลาสสิค เตียงแฝด
เข้าพักเมื่อ ม.ค. 2026
เดินทางกับเพื่อน
1 รีวิว
8.5/10
ดีมาก
โพสต์เมื่อ 13 ก.พ. 2026
funcionários simpáticos e prestaveis. Boa relação preço qualidade. Talvez, o ponto fraco seja a qualidade do jantar no restaurante.
แปล
คำตอบจากที่พัก: Cara Benvinda, Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Royal Garden. Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve nas unidades Azoris Hotels.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager
Kisanpi
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ พ.ค. 2025
คู่รัก
29 รีวิว
8.5/10
ดีมาก
โพสต์เมื่อ 30 มิ.ย. 2025
Bien situado y equipado con piscina sauna gimnasio.
El parking es de pago 9€ noche
Buen desayuno variado, y buen servicio reponen continuamente y personal amable.
El primer día la ducha del baño estaba perdiendo agua, avisamos. El segundo día el arreglo de la habitación cama fue deficiente ( no limpiaron y la cama mal hecha) Avisamos en recepción y luego lo hicieron mejor.
En la habitación hay nevera, cafetera nespreso, agua rellenada del grifo.
Lo mejor la cama , muy cómoda y las sábanas.
แปล
6/12
คำตอบจากที่พัก: Dear Kisanpi, Thank you for your review! We value our guests feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Royal Garden.It was a pleasure to host you in Ponta Delgada, and we hope to welcome you in a near future. Kind RegardsFilipe PachecoHospitality Manager
ผู้เข้าพัก
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ก.ย. 2025
เดินทางคนเดียว
2 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 26 ต.ค. 2025
Toki ederra da,instalazio ederrak patxada ederran atseden hartzeko,aukera askoko gosaria.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for sharing your experience at Azoris Royal Garden. We are extremely grateful for review and for your consideration regarding our work. We promise to continue working hard to differentiate hospitality and to provide memorable experiences to all who visit us. We hope to have the pleasure of welcoming you again. Warm regards,Filipe PachecoHospitality Manager
FabioDomingue£
ห้องคลาสสิค เตียงใหญ่
เข้าพักเมื่อ ธ.ค. 2024
ครอบครัว
30 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 17 ม.ค. 2025
Tivemos uma óptima estadia neste hotel durante as nossas férias em família de três dias em Ponta Delgada! Desde a receção calorosa até ao conforto das instalações, tudo foi perfeito. Os quartos eram espaçosos, limpos e bem equipados, proporcionando-nos um excelente descanso depois de dias a explorar os Açores.
O pequeno-almoço era variado e delicioso, com opções para todos os gostos. A localização do hotel também foi um grande ponto positivo, permitindo-nos fácil acesso às principais atrações da cidade.
Além disso, a simpatia e disponibilidade da equipa fizeram toda a diferença na nossa experiência. Sem dúvida, um hotel que recomendamos e para onde gostaríamos de voltar!
แปล
คำตอบจากที่พัก: Caro Fábio, Muito obrigado pela sua avaliação ! Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Royal Garden. Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-los em breve nas unidades Azoris Hotels.Cumprimentos de toda a equipa AzorisFilipe PachecoHospitality Manager