Front desk staff were very polite and professional. The entire property is very clean. The lobby was an inviting place to sit with a two-sided gas fireplace. The guest room was large and the bedding and pillows were comfortable. Nice size walk-in shower. Close to the airport with a view of planes flying over, but it's still a quiet location. Some restaurants within walking distance. Would definitely stay here again.
I have had the pleasure to stay at this hotel many times in recent years, and it has become my favorite location in the area. The prime draw is the staff, which is almost universally fantastic, and laser-focused on providing exceptional and friendly service. While the hotel isn't new, they are updating the property, and the new features look great. The rooms are well designed and well maintained, though the HVAC units can sometimes show their age. That's one area where I hope the refurbishment continues and basically why I gave 4 instead of 5 stars. The bathrooms are very nice though, and the TVs are large and updated. The restaurant/bar is very good, with friendly servers/bartenders and surprisingly good food. Prices are VERY reasonable for the most part -- you'd be hard pressed to find a better deal than the cheeseburger. The hotel is well located and fairly quiet apart from air traffic (which isn't bad -- PIT is not a buzzing hub most of the time). The hotel is offset from the road, and across that road is a massive high/middle school complex. There are several food options along University Blvd, or you can head down the road to the Robinson/North Fayette areas where there are MANY options for food and shopping. You can definitely do worse in this area for hotels, but it's difficult to find something better.
Being a Gold level Bonvoy member, I try to stay at Marriott properties as much as possible. As I had an early flight out of PIT the next morning, I selected this hotel to stay at. Due to an injury I received prior to checking in, I messaged the front desk to ask them if they could accommodate me for either a closer to the lobby room or a persons with disabilities room. They were able to give me the persons with disabilities room, Room 155, which had a walk in shower. The water temperature was fine, and, for the most part, the room was a comfortable temperature. The beds were comfortable, and everything worked fine. That’s where the good part of the hotel ended. The reason for the two point dock was the front desk “supervisor” Dianne. She had a HUGE attitude problem, never acknowledged me as a Gold Bonvoy member, and when I called later on to get the name of the pizza place that was close, she seemed to want to hurry the conversation, with a snide attitude. Prior to filing a formal complaint with Bonvoy Customer Service, my fiancé had gotten the business card of the manager of the hotel. I did speak with the assistant manager Andreal via email, and he compensated me for the issues with Dianne, and said he would take care of the issues I had with Dianne. Would I stay there again? Probably, but not if Dianne is working at the front desk.
We checked in after a long day of moving furniture, boxes, and cleaning. This was for an overnight stay flying out the next morning. The hotel offered a free airport shuttle that can be scheduled to or from the airport. Had it stayed longer there was a basketball court, grills, and pool available. My room was clean and had a separate living room/dining room/kitchen and bedroom. The bed was comfortable and my only minor issues were that the sofa was stained and could have used a replacement, there were no sheets in room for the sleeper sofa, and there was only one plate for the room. None of those were deal breakers but attention to those areas would have warranted a perfect stay. The room was quiet outside of an occasional closing of doors from neighbors. There were free snacks and drinks that we truly appreciated as we were hungry upon arrival. The free hot breakfast was another good feature. The orange and apple juice were a little watery but i truly enjoyed having french toast as an option for our morning. The front desk was nice and very helpful and I would return for a stay in a heartbeat if back in the Pittsburgh area.