เอ็นเอช ปิซ่า

I have requested to leave the hotel immediately after I entered the room. We have tried to request a cleaner room, but the front desk staff strictly said, NO ROOM IS AVAILABLE. Neglecting the poor attitude of the staff at the front desk (maybe cuz we are Asian), the room is super creepy, very dusty, dirty and outdated. (I am paying for a triple room, prefer 1 king and 1 single) We were all terrified by the toilet, and is obvious to see the mould at the ceiling, and dust particles on the floor. Then, the bedroom. Aircon outlets were super dusty, that we kept sneezing during our short stay in the room. Door knobs missing at the wardrobe, peeling wallpapers with scratch marks on, outdated paints on the cupboard, not to mention this is the last room of the corridor. I made my choice to leave the hotel for my family's safety. Feel free to compare my photos with the photos provided by the hotel, or uploaded photos from the customers. I paid £170 for the room, not during a peak season. Feel free to comment. This is definitely NOT what I expected, and irrelevant with any photos, which the front desk said the new rooms are only for the superior room type.

Excellent service by receptionist Sylvia. The hotel is clean. The bed is comfortable. I was in the deep sleep so I don’t know if it’s noisy, The Location is great as we only went to Pisa tower once, which is 20 minutes walked. It’s literally in front of Pisa train station which will take you to Florence in less than an hour. I recommend NH hotel.