Aqua Hotel Promenade & Spa 4Sup

Very good hotel. They just completed a full refurb. The zone of the entrance looks very modern. Breakfast is excellent just I think they should offer more variety to stand out. For me was a really nice stay and we would come back.

We have just returned from a week at the Hotel Promenade. We had a fantastic room on the fifth floor, a penthouse suite with a large terrace and a huge outdoor bath tub. I really loved the outside bathtub after dark, looking up at the stars and the moon and listening to the sound of the waves crashing on the beach. Sheer bliss! Worth the extra money for the room, especially as the pool area was in the shade for most of the day. We only sunbathed on our on terrace and it was so peaceful. The food in the hotel was very good and it offered good variety. The staff in the hotel were all very friendly and helpful, I don’t know all their names but Ana, the restaurant manager was extremely efficient and the restaurant staff including Oscar and Fatima were all nice. Everyone at reception was very friendly. Peggy, who organised our check in was very helpful. Unfortunately the hotel does not have a very good swimming pool, and as someone who loves swimming, I was a bit disappointed in this, but this was the only downside. However, we did use the indoor pool in the spa a couple of times. It costs 15 euros for two hours and it’s totally worth it. It is a really lovely spa, a real oasis of tranquility and was a perfect option for a couple of cloudy afternoons. The hotel is close to the beach and although the railway runs between the hotel and the beach there is an underpass right in front of the hotel that takes you right on to the beach and there is a really nice walkway the length of the beach. All in all a very enjoyable and great value holiday.

It was our 5th time in this hotel. We have been very loyal to them for all these years but this time we were disappointed with all the changes they had made. The rooms were renovated and now there is a glass door in the bathroom that doesn't close. If you are staying by yourself it is alright but if you're with your family/friends it is extremely uncomfortable. The quality of the food went down. We stayed for 10 days and during this time paella had uncooked rice 3 days in a row. Also potatoes were not cooked properly for these 3 days. One of the waiters in the restaurant was quite rude. We ordered a bottle of sparkling wine (which wasn't cheap). She brought it to us and left, without offering to open it. So we ended up opening it ourselves. The swimming pool area wasn't cleaned properly. Sometimes we would come there in the evening around 20:30-21:00 finding glasses/cups/rubbish/empty cans still sitting on tables since the morning. We used to like the children's mini disco that was after dinner but now they changed the time for 17:00 and do it in the basement, the room for kids activities looks so horrible and gloomy that nobody is ever there. The lady who was supposed to run it also didn't look enthusiastic at all. I don't think we will be coming back next year.