We had a very pleasant stay at this hotel recently. Booked 2 Grand Surin Suite for our family which is very tastefully furnished and decorated. But the real gem of this lovely resort is the staff. All the staff that we met were really friendly, always smiling and helpful. Special mention to Ms Apple and Ms Gai at the restaurant, thank you very much. The location is in a very quiet area which we prefer to be rather than the loud and busy Patong. All in all, we would definitely choose this hotel again when we are back in Phuket.
ผผู้เข้าพักI am a frequent traveller to Phuket and when I visited this time I needed to book a family room for 5 of us (2 adults, 2 young children and nan) and stayed here for 11 nights.. I needed something that was within my budget within walking distance of Patong beach (about 10 minutes for my pace) and somewhere near to the markets/ shopping centre. The Andakira is about 5 minute walk away from Junceylon shopping centre but was closed when I visited (Big C was open though). I have Thai family members and the Banzaan Market is also a 5 minute walk away and catered to them for the price and street food. Nan has mobility issues so was great for her to be near the market. The family suite/ room comprises of 2 rooms with a divider door. I found both rooms to be of a large size. Both have TVs and fridges. The bigger room has a sofa and table. The bigger room was used as the main socialising room and for eating etc. The bigger room has an en suite bathroom but has a bath. The en suite is located on the left when you enter. It has a sliding type frosting window that faces into the main room so if you have any guests you are staying with they may be able to see in (just for consideration of who takes what room). The smaller room has an ensuite bathroom with standing shower. I had a decent sleep and the air con worked great. The rooms were clean and staff cleaned them each day. The view from the balcony was of the hotels/ homes nearby and Patong Hill. My room was located on the first floor which is the same level as the swimming pool. There is a kids sized small pool and also the bigger pool. I found the staff pleasant and helpful. There is parking available at the hotel for cars/ motorcycles. I have previously stayed in hotels on 200 year road near to Bangla Road due to being near the beach I would recommend this hotel and when I return to Phuket I intend to stay here again.
ผผู้เข้าพักThis review is about the cafe not the hotel. The cafe had a coffee drink called 'dirty' now this drink has coffee and a ball of ice cream in it. Taste is wonderful. However, the service was atrocious to say the least. When you order this drink, the staff will tell you it takes from 15 to 20 minutes to prepare...sure no problem. but after half and hour no sign of the drink. Ask the staff, they check and does not come to me but signals it will take another 10. Now what kind of service is this. I just crossed my hands and walked away. The staff immediately came and said 10 more minutes, Told her I had to take the tender back to my ship. I really pity the owner of this place, it was empty, with 2 tables occupied only. If they cant get it right or maybe it is their 'Sabai' attitude. It does leave a sour taste in your mouth.
ผผู้เข้าพักSince we are a Club Mahindra member, so we chose this hotel in Phuket. Went with my wife and my daughter (18 Yrs). The property over all is very good and away from the busy areas. Some of the precise observations listed below. Hope this helps in making the decision Pros: 1. Smooth Check-in 2. Very clean and tidy property 3. Spacious Room (1 Bedroom Suite) 4. Comfortable bed & pillows 5. Couple of Indian restaurants just outside the hotel 6. Good Indian food 7. Very nice pool 8. Helpful staff Cons: 1. No 7/11 around. The nearest is about a km and a half and the taxi will charge 40 bahts too and fro. So, plan your purchases accordingly when you go there. 2. Little inside the main road. Difficult to walk the beach seems very far away due to the heat as there's no private beach. 3. Not much to do in the area where it's located. Patong beach is 20 minutes away which isn't much but commuting will cost some money 4. Electricity sockets are in a bad condition and not at the right places. Please check the sockets of the room before you are allocated the room 5. No kitchnette inside the room Special mention: 1. Harish Bahuguna, the Indian chef cooks a great food. He cooked a very nice fish masala and lentil (Dal) for us. It was precisely as per the instructions 2. Vacilli at the travel desk. Very helpful and cooperative. One has to negotiate but I definitely give full marks to his sales skills Overall, if you like a quite area then go for this. I am rating it very good due to the pros that I have mentioned above.