คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for taking the time to share your feedback following your stay at Aurico Kata Resort & Spa.We are pleased to hear that you enjoyed the first few days of your stay. Regarding the cats around the hotel, kindly be informed that they are not owned by the hotel. As they are stray/community cats, we recommend that guests avoid touching or approaching them, as their behavior can be unpredictable and they may scratch or bite if they feel threatened.We are particularly sorry to learn that you were unable to reach our Front Desk despite trying several times. This is certainly not the level of service we aim to provide, and we will review this matter with our Front Office team to ensure that guest calls and requests are responded to promptly, especially during unexpected situations.Thank you also for your comments regarding the room and overall service. Your feedback is valuable and will help us identify areas where we can improve.We sincerely regret that the incident affected your overall impression of your stay. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.Warm regards,Management TeamAurico Kata Resort & Spa
คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for taking the time to share your feedback following your stay at Aurico Kata Resort & Spa.We appreciate your honest comments and are pleased to hear that you found most of our team friendly and enthusiastic. We are especially grateful for your kind recognition of LID, and we will be delighted to share your compliments with them.At the same time, we are sorry to hear that the overall experience did not fully meet your expectations and that you found some areas of the hotel to feel a little dated. We also apologize for the disturbance caused by the noise you experienced during your stay. While nearby construction and external activities are outside the hotel's direct control, we understand that any noise may affect our guests' comfort and rest.Thank you once again for your valuable feedback. Your comments are important to us and help us continue to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.Warm regards,Management TeamAurico Kata Resort & Spa