รีวิว ปาล์มไมร่า ป่าตอง รีสอร์ท

คำตอบจากที่พัก: Dear Sawalin Kanjanakan,It was a pleasure to have you with us. Thank you for choosing our hotel and also for taking the time to share this positive review about your stay. We are pleased to hear that you enjoyed our convenient location and the food that we offer at the Poolside Restaurant. Although you experienced an issue in the bathroom of your room during your stay, we are delighted to know that you still appreciated your room. With regards to the bathroom, we would like to clarify that the water is not leaking. Instead, the water splashed over the bathtub when you used the shower as the bathtub and shower are together. We deeply apologize for the inconvenience this caused and we hope you had informed us about it during your stay so that we had assisted you. We would have been glad to move you to a room of same room type with a separate bathtub and shower. On your next visit to this beautiful place, we hope you will stay with us again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Mayte,We are grateful that you stayed with us on your holiday and also for sharing this excellent review regarding your stay. We are delighted to learn that you were happy with your overall experience with us and pleased with our room facilities. However, we are sorry to hear about the plugs in the room and the breakfast and we deeply extend our most sincere apology. While we are unable to resolve the issue about the plugs in the room at the moment, we ensure that we are looking into ways to change it. As for the breakfast, our Executive Chef is currently evaluating possible menus that we can add on it. On your next trip to Phuket, we hope you will give us another chance to make it up to you by choosing to stay with us again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for choosing our hotel during your holiday in Phuket and for sharing this excellent review about your stay. We are delighted to learn that everything we provided met your expectations and that you had a pleasant experience. We also appreciate your kind words regarding our breakfast and the complimentary room upgrade which we rarely arrange for our guests. We are already looking forward to welcoming you back. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear M.s.M,Our heartfelt thanks for staying with us on your holiday. The positive review and perfect rating made our day and we thank you for sharing it. We loved to hear that our services and our accommodation provided you satisfaction and you indeed have an amazing stay with us. The next time you come back to Phuket, we hope that you will choose us again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Sathit,Thank you for staying with us and for this valuable review that you had posted. We are pleased to learn that you were happy with the room that you had stayed. However, we are sorry to hear the inconvenience your friend has encountered with his reservation and our sincerest apology. All of our online partners’ website display the maximum number of both children and adults that can stay in each room including the maximum number of extra beds that can be arranged on it. Policy as well for children staying can be found on the section of child policy of our online partners’ website. We have set our policies but we are flexible on it to accommodate our guests needs and requests. Your friend’s reservation of whom there are 3 adults and 1 child aged 9 years is 1 room with 1 extra bed and we arranged this for them. As the child is 9 years and there is no remark or request from your friend to arrange 1 more extra bed for his child, in reference to our child policy, his child can sleep with them on the existing bed. However, upon arrival, your friend requested to add 1 more extra bed to be arranged in his room for his child which we confirm it with additional cost but explained that adding 1 more extra bed will lessen the free space in the room since the maximum number of extra beds that can be arranged on it is only 1. As there is a day bed available (room amenities) in the room, our front desk team offered it to be the child’s bed as an alternative and we will put bedsheet, blanket and pillow on it which your friend gladly accepted. Our guest comfort is important to us and once again our sincerest apology that this was not delivered outstandingly. We then hope that you will come back to stay with us again. Always keep safe and healthy.Kind Regads,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear ธัญธิดา,Thank you for choosing to stay with us and for taking the time to share this perfect review about your stay. We are glad to hear that you had a comfortable and relaxing stay with us and we deeply thank you for specially mentioning our cleanliness. On your next trip to Phuket, we hope you will choose to stay with us again. Always keeps safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Valued Guest,We are grateful that you chose to stay with us and also, we appreciate that you took the time to share your feedback regarding your stay. We are pleased to receive your kind words about our convenient location and although you found the location of the room type you stayed in not completely private, we are glad you still appreciated its accessibility to the swimming pool. Regarding your feedback about our breakfast, we are truly sorry it did not meet your expectations and we extend our deepest apologies. Rest assured that our Executive Chef is currently looking into additional menu to improve its variety. We hope you will come back to stay with us again for a chance to provide you with a much better experience. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for staying with us during your holiday and also for sharing this review with regards to your stay. Although we did not fully meet your expectations, we are delighted to learn that you were still satisfied with your overall experience. While we deeply appreciate your kind words regarding our convenient location and spacious rooms, we extend our sincerest apologies for the areas that we fell short and we would like to address them. For the breakfast, our Executive Chef is currently reviewing ways to further improve it. With regards to our facilities, it is under assessment by our hotel management to check the necessary upgrades to be done. As for our front desk team, many of our guests praised their friendly and accommodating service however, we are truly sorry to know this did not reflect your experience. Your comment has been shared with them for further improvement. We would like also to take this chance to inform that we provide extra in-room towels to our guests once per day since our housekeeping team already set up in-room towels when they clean the room. The guests can request for the extra in-room towels to our front desk or housekeeping team. As for the nationalities of our guests, we welcome travelers from every part of the world and we accommodate a wide mix of guests including Chinese, Israeli, Korean, Malaysian, Japanese, Singaporean, Middle Eastern, Australian, European, and Indian travelers. The mix of our guests may vary depending on the season as each countries celebrate different holiday periods. Thank you once again for your stay and for your feedback which help us improve our offerings. We hope you will give us another opportunity to render you with a much better experience in the future. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Valued Guest,We are grateful that you chose to stay with us on your holiday. Please know also that we appreciate that you gave away few minutes of your time to write these wonderful words about your stay. We are delighted to learn that we met your expectations and that you were happy with your stay in our hotel. We thank you as well for particularly mentioning our convenient location. We are glad it made your stay even more enjoyable. On your next visit to Phuket, we hope you will stay with us again. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: เรียนแขกผู้มีอุปการคุณทุกท่าน เรารู้สึกขอบคุณเป็นอย่างยิ่งที่คุณเลือกพักกับเราในช่วงวันหยุดนี้ และขอขอบคุณสำหรับรีวิวอันน่าประทับใจที่คุณโพสต์เกี่ยวกับการเข้าพักของคุณ เรายินดีเป็นอย่างยิ่งที่ทราบว่าทุกสิ่งที่เรามอบให้เป็นไปตามความคาดหวังของคุณ และคุณได้รับการพักอย่างสะดวกสบายและผ่อนคลาย คำพูดอันแสนดีของคุณเป็นแรงบันดาลใจให้เรา และเราขอยืนยันว่าจะมุ่งมั่นต่อไปเพื่อมอบประสบการณ์โรงแรมที่ดีที่สุดให้กับแขกทุกท่าน เช่นเดียวกับที่เราได้มอบให้แก่คุณ เราตั้งตารอการเข้าพักครั้งต่อไปของคุณ ขอให้ทุกท่านปลอดภัยและมีสุขภาพแข็งแรงอยู่เสมอ ขอแสดงความนับถือ คุณวีนา เอ. ไพโอ ผู้จัดการฝ่ายขายและการสื่อสาร

คำตอบจากที่พัก: Dear sunnyzhang0716,Our heartfelt thanks for always choosing to stay with us and for sharing this wonderful review regarding your stay. We are delighted to learn that once again, you enjoyed your experience and found our offerings to provide great value of stay. We also appreciate that you mentioned our spacious rooms and quiet location. While we are delighted that you were satisfied with our overall service, we extend our sincerest apologies for the areas we fell short. Please rest assured that we already shared your feedback regarding the air conditioner in the room you stayed in with our maintenance team. They are currently inspecting the room and will do the necessary action to fix it. We have also implemented additional measures to prevent such issue from happening again. For the pillows in the room, we recently updated our pillows to a bit higher but softer. However, if the guests prefer a lower pillow, we are glad to change it upon request through our front desk or housekeeping team. We hope we had known during your stay that you prefer a lower pillow so that we have provided you with it. Thank you again for your continued support and we are already looking forward to welcoming you back. Always keep safe and healthy.Kind Regards,Ms. Vina A. PioSales & Communication Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for staying with us and for taking the time to share your outstanding review. We are delighted to hear that you enjoyed our swimming pool, breakfast buffet, and the Wi-Fi connection both in your room and throughout the hotel. It is great to know that these aspects met your expectations and contributed to a pleasant stay.We understand that our location may not be ideal to you because it is near a busy road and sometimes it is difficult to cross to go at Patong beach but we are glad it provided you an easy access to Jungceylon and Bangla Road. Regarding the lighting in the room you stayed, we sincerely apologize that it did not meet your needs. We do offer lighting adjustments for our guests who find the room too dim, and we hope you informed us about it during your stay so we could change the lights for you. Once again, thank you for your valuable feedback and stay. We truly hope to have the opportunity to welcome you back on your next visit to Phuket and render you with an even better experience.Kind Regards,Ms. Vina A. PioSales & Communication Manager