คำตอบจากที่พัก: Dear จารุวัฒน์ ขันทอง,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your positive feedback regarding the cleanliness and maintenance of our rooms, the wonderful ocean view, and the beautifully kept pathways to the pool and beach. We are also delighted to hear that you enjoyed our breakfast and the variety of dishes offered each day.We want to assure you that we have ongoing plans for gradual renovations and improvements. Your comments are valuable to us as we prioritize these updates to enhance the guest experience. We are truly grateful for your kind words and hope to welcome you back to SOL by Melia for another relaxing beach getaway.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
คำตอบจากที่พัก: Dear WEN CHUN,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
คำตอบจากที่พัก: Dear Valued Guest,Thank you so much for your lovely review! We are thrilled to hear that you enjoyed the room and our breakfast with its wide variety. Furthermore, we are happy our friendly staff contributed to your enjoyable stay. We look forward to welcoming you back for another enjoyable stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
คำตอบจากที่พัก: Dear hkkellytsui,We hope you had a nice journey back home and will keep fond memories of your stay at the SOL by Meliá Phu Quoc. We are absolutely happy to know that you had an enjoyable and relaxing time with the accommodation. Thank you for staying with us, and we look forward to the pleasure of welcoming you back for more wonderful moments in the future. Best regards,An Lai (Ms.)Assistant Guest Experience Manager
คำตอบจากที่พัก: Dear Terry,Thank you for visiting us at SOL by Meliã Phu Quoc. We sincerely apologize for the inconvenience and disappointment you encountered during your stay at SOL by Melia Phu Quoc. Your feedback is invaluable to us, and we take your comments very seriously.While we strive to deliver the excellent experience to all our guests, we acknowledge that some noise disturbances can occur beyond our direct control. We understand that a tranquil sleep is crucial for a relaxing stay, and we want to assure you that we are taking steps to minimize such occurrences in the future. Additionally, we apologize for the shortcomings in room experience and the shuttle service during your visit. This does not reflect the standard of excellence we strive to provide for our guests and rest assured it will be to our great attention. We value your patronage and hope to have the opportunity to welcome you back in the future, where we can provide you with the exceptional experience that we strive to deliver to all our guests. Best regards,An Lai (Ms.)Assistant Guest Experience Manager