รีวิว อามาตา เรสซิเดนซ์

คำตอบจากที่พัก: Dear Guest,Thank you for your review. We are genuinely surprised by your claims, as they do not align with the actual condition of our property or the experiences of the vast majority of our guests.Our rating on Trip is 4.7 out of 5 from 47 reviews, which is a clear testament to our commitment to quality (not a "mystery"). Additionally, we consistently maintain high ratings on all other online platforms. You are welcome to verify this yourself. These positive reviews are the result of our team’s dedication to cleanliness, comfort, and guest satisfaction—something that has been recognized by many of our valued guests.Your comments regarding cleanliness and facility conditions appear misleading. We regularly receive praise for our cleanliness and for our staff's professionalism, friendliness, and helpfulness. Following your review, we conducted a thorough re-inspection of our facilities, and everything remains in good working condition. Our team is highly attentive in preparing rooms before every check-in, and we confidently state that our apartments are well-maintained and fully functional.Regarding the location, we are situated on a quiet street, which many guests appreciate for a peaceful stay. While it may not be as brightly lit as a main road, there are streetlights along the way, and this has never been a common concern among our guests.Finally, regarding your pillow request, we regret that we were unable to accommodate it at nearly 11 PM, as our housekeeping team had already finished their shift. You had checked in earlier in the evening. If you had requested sooner, we would have been more than happy to provide one. It is unfair to criticize our service when the request was made at such a late hour.We take all guest feedback seriously and welcome constructive criticism that helps us improve. However, false claims and exaggerated complaints do not provide an accurate representation of our service. While we regret that your experience did not meet your expectations, we stand by the quality of our accommodations and the professionalism of our team.Best regards,Mr. ThomProperty ManagerAmata Residence