We stayed 4 nights at this hotel Overall the facilities are second to none and the staff is really friendly. But there were some things that surprised us a bit. Example 1 Upon arrival we got the opportunity to pay 30 % upfront. If we didn’t do that, we didn’t have the opportunity to put drinks, food etc. on the room, but we would instead have to pay cash (or credit card) each time. We asked why, but we didn’t really get an explanation about why that was the policy. We have never tried to pay deposit like that on a 5 star hotel before. Example 2 As mentioned earlier there are nothing to put on the staff. They are super service minded, polite and friendly. But when we are at a hotel like this, we expected the staff to at least speak some English. Of course some of them spoke ok English, but in general we used a lot of pictures and Google translate, just to be able to communicate properly. Example 3 Mini bar selection. When you open the freeze in the room it is empty. So the concept is that you shall contact them every time you want something. The selection was a little poor in our opinion. For instance no chips, Oreos etc, but just mainly something to drink.
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