รีวิว ไอบิส สไตล์ กัวลาลัมเปอร์ ศรี ดามันซารา

คำตอบจากที่พัก: Dear Nittaya, We very much appreciate your comments in regard to your stay with us at the Ibis Styles Kuala Lumpur Sri Damansara. It has always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

คำตอบจากที่พัก: เรียนท่านผู้มีอุปการคุณ เราขอขอบคุณเป็นอย่างยิ่งสำหรับความคิดเห็นเกี่ยวกับการเข้าพักของท่านที่โรงแรมไอบิส สไตล์ กัวลาลัมเปอร์ ศรี ดามันซารา เรายินดีเป็นอย่างยิ่งที่ได้รับความคิดเห็นเชิงบวก เราจะนำความคิดเห็นของท่านมาแบ่งปันกับทีมงานของเรา และมั่นใจว่าความคิดเห็นนี้จะเป็นกำลังใจแก่พนักงานทุกคนของเราในการพัฒนาคุณภาพการบริการอย่างต่อเนื่อง ขอขอบคุณอีกครั้งสำหรับการแบ่งปันประสบการณ์ของคุณ และเราหวังว่าการมาเยือนครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับครั้งก่อน ขอแสดงความนับถือ เวงกาเตส ราว ผู้จัดการโรงแรม

คำตอบจากที่พัก: เรียนท่านผู้มีเกียรติทุกท่าน เราขอขอบคุณเป็นอย่างยิ่งสำหรับความคิดเห็นของคุณเกี่ยวกับการเข้าพักกับเราที่ไอบิส สไตล์ กัวลาลัมเปอร์ ศรี ดามันซารา เรายินดีเป็นอย่างยิ่งที่ได้รับการตอบรับเชิงบวก ฉันจะแบ่งปันความคิดเห็นของคุณกับทีมงานของเรา ฉันแน่ใจว่าข้อเสนอแนะนี้จะเป็นกำลังใจให้กับพนักงานของเราทุกคนในขณะที่เรามุ่งมั่นที่จะปรับปรุงคุณภาพการบริการของเราอย่างต่อเนื่อง ขอขอบคุณอีกครั้งสำหรับการแบ่งปันประสบการณ์ของคุณ และเราหวังว่าการมาเยือนครั้งถัดไปของคุณจะเป็นที่น่าพอใจเหมือนครั้งก่อนๆ ขอแสดงความนับถือ Vengkates Rao ผู้จัดการโรงแรม

คำตอบจากที่พัก: เรียน คุณอิกบัล ไมค์ เราขอขอบคุณเป็นอย่างยิ่งสำหรับความคิดเห็นของคุณเกี่ยวกับการเข้าพักกับเราที่โรงแรมไอบิส สไตล์ กัวลาลัมเปอร์ ศรีดามันซารา เรายินดีเป็นอย่างยิ่งที่ได้รับความคิดเห็นเชิงบวก ผมจะแบ่งปันความคิดเห็นของคุณกับทีมงานของเรา ผมมั่นใจว่าความคิดเห็นนี้จะเป็นกำลังใจแก่พนักงานทุกคนของเรา และเรามุ่งมั่นที่จะพัฒนาคุณภาพการบริการอย่างต่อเนื่อง ขอขอบคุณอีกครั้งสำหรับการแบ่งปันประสบการณ์ของคุณ และเราหวังว่าการมาเยือนครั้งต่อไปของคุณจะเป็นที่น่าพอใจเช่นเดียวกับครั้งก่อน ขอแสดงความนับถือ เวงกาเตส ราว ผู้จัดการโรงแรม

คำตอบจากที่พัก: Dear Valued Guest, We very much appreciate your comments in regard to your stay with us at the Ibis Styles Kuala Lumpur Sri Damansara. It has always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Vengkates Rao Hotel Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your detailed feedback and for rating your stay 7/10. We appreciate your continued trust in the ibis brand and are sorry that this particular stay did not meet the standards you have come to expect.We are pleased to know that you still found the bed and pillows comfortable, the room spacious, and the common areas pleasant and well-scented. However, we sincerely apologize for the condition of the room. The concerns regarding the cracked flooring, humidity in the shower area, and cleanliness of the couch are disappointing, and we understand your frustration.Your comments have been shared with our Housekeeping and Engineering teams for inspection and necessary corrective action. We will also reinforce our room maintenance checks to ensure these issues are identified and addressed more proactively.We also acknowledge your concerns regarding our location. We understand that our location may not be ideal for guests looking for immediate access to the city center and a wider range of attractions and amenities.We sincerely regret that this stay has affected your confidence in us and your overall perception of the ibis experience. Thank you again for your honest feedback, which gives us an opportunity to improve.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for your excellent 9/10 rating and for sharing such detailed feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara.We are delighted to know that you enjoyed the clean room, comfortable bed, fast Wi-Fi, and friendly service from our team. We are also pleased that you appreciated our filtered drinking water facility, which provides convenient access to drinking water during your stay.At the same time, we appreciate your constructive comments regarding the TV size and Smart TV functionality. We also acknowledge your feedback about the location and understand that it may feel somewhat secluded depending on your travel needs. Your comments will be shared with the relevant teams for consideration.We sincerely apologize for the clogged wash basin drainage. This should not have affected your comfort, and we will highlight this to our Engineering and Housekeeping teams for inspection and corrective action.Thank you once again for your valuable feedback. We truly appreciate your support and hope to welcome you back for another great stay in the future.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear ls_cheong,Thank you for your outstanding review and for awarding us a perfect 10/10 across amenities, cleanliness, surroundings, and service.We are delighted to know that you enjoyed the cleanliness of the hotel, the natural light from the windows, and found our hotel suitable for your business trip. Your positive feedback is a wonderful encouragement to our entire team.We also sincerely apologize for the discomfort caused by the smell of cigarette smoke in the lift. We understand how unpleasant this can be, especially in an enclosed area. We will reinforce our no-smoking policy and increase our attention and monitoring of the common areas, including the lifts, to help prevent similar occurrences.Thank you once again for your valuable feedback and kind support. We look forward to welcoming you back for another excellent stay.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear SoonYong,Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara.We are pleased to know that you appreciated our convenient location, within walking distance of the MRT station, as well as the efficient check-in and check-out process provided by our Front Office team.However, we sincerely apologize for the issues you experienced with the air-conditioning and bathroom cleanliness. We understand that these are important aspects of a comfortable stay. Your feedback has been shared with our Engineering and Housekeeping teams for immediate attention, and we will reinforce our room inspection procedures to ensure these areas are properly checked and maintained.Thank you for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share such a wonderful review of your recent stay at ibis Styles Kuala Lumpur Sri Damansara.We are truly delighted to learn that you had an enjoyable and stress-free experience with us. It is especially rewarding to know that our convenient location next to the MRT station made it easy for you to explore the city and that our team's assistance left a positive impression on your stay.Your kind words regarding our staff's flexibility and friendliness are greatly appreciated. We firmly believe that small acts of hospitality can make a meaningful difference to our guests' experiences, and we are pleased that our team was able to assist you when needed.We are also glad that you found our in-room amenities and practical features, such as the USB charging option and filtered drinking water, useful and convenient. It is wonderful to know that these thoughtful touches contributed to your comfort during your stay.Thank you once again for your generous recommendation and for choosing to stay with us. We look forward to welcoming you back to ibis Styles Kuala Lumpur Sri Damansara on your next visit to Malaysia.Sincerely,Vengkates RaoAssistant Cluster General Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Sri Damansara.We are delighted to know that you enjoyed our convenient location, found our team friendly and helpful, and that the hotel was well-suited for your business trip. It is also great to hear that you found it easy to access a variety of local food options nearby.Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service and memorable experiences for our guests.Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Vengkates Rao,Cluster Assistant General Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your feedback and for rating us 7.5/10. We are pleased to know that you were generally satisfied with our amenities, cleanliness, and surroundings.We sincerely apologize that the soundproofing in the room did not meet your expectations. We understand how external traffic noise and sounds from the corridor can affect your comfort and overall stay. We will share your feedback with our Engineering and Operations teams for further review.We also appreciate your comments regarding the breakfast selection. Your feedback has been shared with our F&B team for their consideration as we continue to review and improve our offerings.Thank you once again for your constructive feedback. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, particularly in relation to the service you received at the Front Office.We are particularly concerned to hear about the interaction when assistance was requested with the room key card. Regardless of whether a guest is local or travelling from overseas, every guest should be treated with the same level of courtesy, patience, and professionalism. We are sorry that the attitude displayed during this interaction left you feeling uncomfortable and dissatisfied.Please be assured that we take your comments seriously. Your feedback regarding Puteri has been noted and will be reviewed with the relevant team to better understand what happened and to reinforce our service standards and approach towards all guests.We also appreciate your positive assessment of the room cleanliness. At the same time, we acknowledge that the overall experience fell short, particularly in terms of service, and we sincerely regret this.Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our hotel and provide you with the warm and professional service you deserve on a future visit.Sincerely,Vengkates RaoCluster Assistant General Manager

คำตอบจากที่พัก: Dear ALX9898,Thank you for your wonderful review and for rating us.We are delighted to know that you had a pleasant stay with us and that you enjoyed the cleanliness and comfort of your room, as well as the facilities and service provided by our team.Your kind compliments on our friendly and helpful staff are truly appreciated and will be shared with the team. We are also glad that you found our location convenient and our hotel to be good value for money.We sincerely appreciate your support and look forward to welcoming you back for another comfortable stay with us.Warm regards,Vengkates RaoCluster Assistant General Manager