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คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your detailed feedback.We regret that there was confusion during your booking due to similar hotel names. We understand how this situation could lead to disappointment, especially if your expectations were based on a different property.We sincerely apologize for the concerns you raised regarding the entrance, parking area lighting, cleanliness of the desk, and the condition of the bedding. This is certainly not the standard we aim to provide, and your comments will be reviewed carefully with our housekeeping and operations teams to ensure improvements are made immediately.We are also sorry if you felt that any staff member appeared annoyed during the room access issue. Please be assured that this is not the level of hospitality we strive for, and we will address this internally to reinforce our service standards.On a positive note, we are glad to hear that the air conditioning worked well during your stay. Guest comfort is very important to us.We truly value your honest feedback, as it helps us identify areas that require attention. We hope you may consider giving us another opportunity in the future to provide a more pleasant and seamless experience.Kind regards,Team Cozy.

คำตอบจากที่พัก: Dear Valuable Guest,Thank you for your feedback.We sincerely apologize if the room did not match the pictures or your expectations. We understand how important accurate representation is when choosing accommodation, and we regret any disappointment this may have caused.Please be assured that we will review our online photos and descriptions to ensure they clearly reflect the current condition and room categories. Guest transparency and trust are very important to us.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Warm Regards,Team Cozy.