Avoid Hayahay Resort extremely disappointing experience
We booked and paid extra for a Deluxe Sea View room, but when we arrived, the hotel simply told us it was unavailable because they were full. I don’t understand how a hotel can sell a specific room category, charge the higher price, confirm the reservation, and then refuse to provide what the guest paid for.
The problems didn’t stop there. The air-conditioning was terrible. They moved us three times just to find a room with an AC that somewhat worked. Even then, it needed to run for around an hour before the room started to feel remotely cool.
We contacted Trip.com, and their customer service did everything they could to help. They contacted the hotel and obtained confirmation that we would finally receive the room category we had paid for on our second night. Yet when the second night came, the hotel still refused to give us the Deluxe Sea View room, despite the confirmation from customer service.
This is simply unacceptable. If you charge guests for a more expensive room, you should provide that room or at the very least offer a proper solution and compensation instead of making the guest fight for something they already paid for.
What makes it worse is that we moved only a few meters away to Alona Vida Beach Resort. For approximately the same price, we received a room around three times bigger, breakfast included, a ₱500 dinner voucher, and genuinely excellent service. The difference was night and day.
I would not stay at Hayahay again and cannot recommend it. There are plenty of alternatives around Alona Beach offering far better rooms, service, and value for the same money. Check carefully before booking here, because the room you pay for may not be the room you actually receive.
Oh I forgot there was leakage in the bathroom as shown in the picture and the small note on the bed sheet stitched also shown in the picture lol 😂
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