Hotels near Sprouts Farmers Market, Overland Park

Good, good, good, good, good, good Hotel parking: free parking spaces available Hotel room type: Very large, similar to an executive suite. The decoration is also very exquisite. Hotel front desk: Very nice and polite

Wonderful place to stay, very friendly staff!

We stayed here on January 5. The property itself was very nice—large rooms, comfortable beds, good breakfast. Our problem was dog-related. We checked in around 8 p.m. and went to our room to be immediately met with the consistent barking of a large dog in the adjacent room. We immediately called the desk and asked for another room. They didn’t have any other king rooms so the lady at the desk said she would come down and take a look. My husband waited for a few minutes then went up to the lobby when he didn’t see her. There was a steady stream of people checking in and the desk attendant was completely alone. My husband talked to her briefly and she called the room where the dog was, but of course, no one answered. She tried to move us to a room with 2 queens, but said she couldn’t register us to a different room because we had booked the room through AAA and the system wouldn’t allow her to make us keys. Eventually, she was able to call someone who told her just to take us to a room and let us in. To make things worse, the lady at the desk had a disability and walked with a walker. We felt terrible that she had to walk us to our room. We couldn’t believe there wasn’t a manager or security person who could have helped out. At some point during the night, they figured out how to make us keys and put them under our door. While my husband was in the lobby, another man came to the desk and said he needed another room because there was dog poop on the floor of his room. We’re okay with people travelling with their dogs, but this hotel obviously had some issues.

There seemed to be very little staff working but that is due to many factors. The beds were very comfortable and so were the pillows. The breakfast was not the best, but fair.

Ive had the pleasure of staying here a couple days a week for 4-5 months now. Not only is the location great, but the hotel is very clean! The beds and pillows felt like I was sleeping on a cloud. The hotel seems to be a bit older however, it has been nicely updated. The pool and fitness center are also very nice! They seem to be short staffed (like the rest of the U.S) however the employees they do have really are exceptional. Every time I’ve had contact with the staff the are friendly. Nicole at the front Desk is exceptional. She really seems to care! She had the answers to all my questions and was familiar with the area and had some great recommendations! Any request I have ie) room serviced, extra pillows, coffee, etc. have always been met. Customer service like this is hard to find, and is one of the many reasons I keep coming back.