Nice, new, clean facility. The room layout was very nice and the bed very comfortable. The breakfast was good--standard Hampton Inn fare. However, I cannot give it 5 stars since there was very little water pressure in the shower. I was looking forward to a nice massaging shower in the large shower, but barely had enough water to rinse the shampoo out of my very short hair. When I reported this to the front desk, they apologized, but I got the impression this problem has been reported before. Of course they apparently had plenty of water to run the sprinklers outside!
This hotel and staff were phenomenal! I was in Kansas City for an extended stay (over 30 days), and I would absolutely stay here again and recommend it to other business travelers. When I arrived just before New Year's, many of the staff had signed cards with good wishes for the New Year - it was such a kind and personal touch. Sydney, Stephanie, Hailey, Rueben, and Armando were the best at making sure I had everything I needed during my stay. They were so kind and greeted me by name daily. The personal touch adds so much! John, Sam, and Robin at the Terrace Restaurant offered friendly service along with delicious food & drink. Misty and the housekeeping staff kept the room spotless! She always greeted me and was so kind to make sure I had everything I needed. Not only was the room always kept up, but the entire property was pristine! Honestly, for someone that spends 200+ nights a year traveling - the staff at a property make all the difference. This hotel is wonderful, but the staff here is the reason I would happily stay here again!
Second time a this hotel. The front desk staff are awesome (early evening shift, no experience with morning/day). The hotel is going thru a refresh so hopefully updating the extremely dated rooms. The first time I stayed on the third floor it was nice, this last time stayed on the second floor, and had a smokey smell to it in the hallways despite the non smoking signs all over. The beds overall are okay. Rooms are clean and the breakfast is standard as other Hampton Inns. I have stayed at quiet a few as a hilton diamond member with work travel. Will stay again, just hoping for the rooms to be all updated. The staff and cleanliness is what makes it for me.
ผผู้เข้าพักChecked in to this hotel about 4:00 in the afternoon. Went to my room and found that the bathroom was all moldy and as I am very allergic to mold, I immediately went to front desk and asked to be moved. The clerk moved me down the hall to another room. This was a handicapped room, which I did not need, but I put my stuff in the room and thanked them for the room change and hurried out to go across to the hospital where my sister was in icu. When I returned that night, tired from an nine hour drive and several hours at the hospital, I was looking forward to a hot shower and bed. What I found was a shower curtain that lacked an foot or better from reaching the floor, and a shower head that squirted water all over the bathroom, so everything in the room got wet. What a mess. When I complained the next morning, I was told that that was just the way it was since I had been moved the night before. Also, they had no locked doors to the outside, so anyone could walk in or out during the night. It is a dirty, unsafe place. Wyndham needs to drop this hotel from their banner immediately. I only hope they are reading these reviews.