***BED BUGS*** ***Update: the response from the hotel is completely false. They need to provide proper paperwork from an extermination company, rather than an email saying ”Our maintenance company looked around.” They are operating illegally, and refuse to have someone inspect the property formally. I have sent pictures of the home in the mattress where the bed bugs live, as well as the bugs themselves. They still refuse to do anything at all. They just keep having maintenance ”look” during the day which doesn't help anyway; bed bugs are nocturnal. Please email me if you'd like to join me in a case to sue Wingate by Wyndham OKC.*** Stay away from this place! It is horribly dirty, and a walking liability, every bit of it. My family and I stayed there last night and couldn't help but noticed the stains, the smells, it wasn't wiped down or vacuumed. However, it was late and our kids needed sleep. They didn't have anything ready for our kids' pull-out couch/bed, and had to take something from another room for us. We checked around our bed before sleeping in it, but it looked fine at first glance, enough to stay one night. My husband woke up at 2am to BED BUGS ON HIM. We immediately flipped the mattress and found their home. We packed up all of our belongings which were scattered around the floor, to leave the hotel. The night shift clerk had TERRIBLE service. He would not call the manager, and I have been unsuccessful in getting ahold of anyone who can make this right. We will have to toss our most loved clothing and items, change flights, and head back to Colorado early because of the plain neglect of the hotel staff. This post remains up until I hear from corporate directly.
I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.
Great stay, all the Courtyard usuals: fast WiFi, comfortable bed, great amenities and great shower pressure. Desk staff seemed stressed when we checked in but they’re was a large group checking in at the same time. Memorial was a 15 minute walk, same for Bass Pro. Cattlemen’s was a $10 Uber.
JJ in the valet service was awesome and so helpful! Hotel was great experience and everyone was very accommodating and helpful. Rooms were tastefully appointed in beds were so comfortable. I would definitely stay here again and appreciate the close convenient location to all of the downtown Oklahoma City attractions.
This hotel is in a great location and the staff was very friendly. We stayed in Bricktown for spring break and it was a central location to everything we wanted to do- about 15 minutes from everything outside of Bricktown. There is no free parking. We chose to do the valet for $34 a night, but there is a parking lot across the street for the same price. Our first night of valet was comped because it took over 30 minutes for us to get our car. We didn't have an issue after that. The hotel room was average. I suggest you bring your own pillows. Our 5 year old twin boys slept on the pull-out couch, but they are pretty easy going. Breakfast was also average. We stayed 2 nights and they had variations each morning. The pool was big but NOT HEATED. This doesn't seem like a big deal, but man was it chilly! The spa was also large and clean. Our twins had a great time swimming and it was the highlight of our trip :)
The is a new nice beautiful and modern hotel. We certainly enjoyed staying there. The bathroom is quite nice and modern, The shower is a rain type with plenty of water raining on top of your head. I’m really very pleased, this was my second stay there., and I will stay there again & again when I m in the area. I can’t end this without mentioning the price, which is very affordable even for me.
Hotel is clean and nice. The lobby is vey inviting and has a little water feature thing. The rooms were nice and clean as well. The problem is the beds are hard as a rock. I woke up and I was so sore. I have only been to one other hotel was such hard beds and I travel allot. The other issue is the hotel is located right off the highway and so there is not much close. We had to drive about 10 min south to find food. It's just in a bad location even if it is a nice hotel. Also the hot tub was not working while there and I heard another guest get upset because she had called specifically asking if the hot tub was working as they wanted to use it and were told it was fine. I am going back to OKC in a few months and I will clearly not stay here.
ผผู้เข้าพักThis is an older location. The bathroom tile had been repaired many times. There was trash lying on the hall floor - I saw housekeeping in the floor but the trash was still there hours later into the next day. Breakfast was cold. Not room temp but cold. Eggs, bacon, biscuit. Orange juice was watered down and flavorless. Disappointed. Not the HGI we love and expect.